Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Greene

Rocky Point,NC

Summary

Resourceful patient support specialist with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.

Overview

11
11
years of professional experience

Work History

Medical Scheduler

Emerge Ortho
03.2025 - Current
  • Answered phone calls and messages for 34-physician Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Sales • Car Saleswoman

Hendrick of Wilmington CDJRF
01.2023 - 03.2025
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.

Business Development center • Call center

Hendrick of Wilmington CDJRF
05.2017 - 01.2023
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Kept meticulous client notes and updated account information in company databases.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.

Bartender • Management

Just One More
06.2014 - 05.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

No Degree - Medical Billing

Cape Fear Community College

Skills

  • Patient relations
  • Follow-up skills
  • Patient confidentiality
  • HIPAA compliance
  • Insurance verification
  • Patient scheduling
  • Appointment coordination
  • Data entry
  • Database maintenance
  • Experience with Athena database solutions
  • Adaptability
  • Scheduling tests and procedures
  • Medical recordkeeping
  • NC health connex patient record retrieval

Timeline

Medical Scheduler

Emerge Ortho
03.2025 - Current

Sales • Car Saleswoman

Hendrick of Wilmington CDJRF
01.2023 - 03.2025

Business Development center • Call center

Hendrick of Wilmington CDJRF
05.2017 - 01.2023

Bartender • Management

Just One More
06.2014 - 05.2017

No Degree - Medical Billing

Cape Fear Community College

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