Jamie Griffith
Ashland,VA
Summary
Dedicated and results-driven Field Service Professional with over 22 years of experience and 3 years of vocational training, seeking to contribute expertise to a stable company that values hard work and commitment. Proficient in installing, troubleshooting, and repairing overhead cranes, with extensive knowledge of OSHA/MSHA inspections and the ability to interpret schematics and technical drawings. Demonstrated welding capabilities across various techniques, including MIG, TIG, and STICK welding, with certifications in FCAW and stick welding for all positions. Known for effective collaboration within teams and adaptability to evolving challenges while consistently ensuring customer satisfaction through reliable service delivery.
Overview
26
26
years of professional experience
Work History
Field Service Technician
Foley Material Handling
Ashland,Va
07.2025 - Current
- Managed inventory of parts and tools to ensure timely availability for service operations.
- Led field audits to evaluate technician performance, ensuring adherence to company policies and quality standards.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Senior Field Service Technician
Craneworks
Richmond, VA
11.2024 - 02.2025
- Diagnosed and resolved complex equipment issues for diverse client systems.
- Led on-site technical support initiatives, enhancing customer satisfaction and service efficiency.
- Trained junior technicians in advanced troubleshooting techniques and best practices.
- Implemented preventive maintenance schedules, reducing equipment downtime significantly.
Field Service Technician
Konecranes
Reno, NV
05.2022 - 11.2024
- Conducted comprehensive inspections of overhead cranes regularly to uphold operational efficiency and safety standards.
- Conducted systematic troubleshooting on malfunctioning equipment to maintain seamless operations.
- Performed maintenance and repair tasks on overhead cranes to enhance safety and reliability.
- Conducted routine maintenance and inspections to ensure operational safety and compliance with industry standards.
- Diagnosed and repaired mechanical, electrical, and hydraulic systems on various lifting equipment.
Field Service Technician
AMERICAN EQUIPMENT
Reno, NV
05.2021 - 05.2022
- Inspect, service, and repair overhead and mobile cranes
- Departed role in response to organizational management issues.
- Collaborated with clients to assess service needs and provide tailored solutions for equipment performance.
- Trained junior technicians on equipment handling, troubleshooting techniques, and safety protocols.
- Implemented process improvements that enhanced service delivery efficiency and reduced equipment downtime.
- Developed strong relationships with customers to foster trust and improve service satisfaction ratings.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
Plant Maintenance Technician
Sierra Pallet, Inc.
08.2020 - 12.2020
- Perform pms and repairs on all equipment
- Perform pms and repairs on all forklifts
- Fabricate new equipment as needed
- Maintain all conveyors Minor repairs on semi trucks.
- Left due to lack of work: Covid
Service Technician
Arbon Equipment Corporation
01.2020 - 04.2020
- Inspect dock levelers and dock locks
- Inspect and install roll up doors
- Perform Repairs as needed
- Remove and install levelers and locks
- Left due to lack of work: Covid
Mobile Mechanic
Schnitzer Steel
07.2019 - 11.2019
- Perform preventative maintenance on heavy equipment
- Perform repairs on heavy equipment
- Left due to lack of work: Covid
Field Service Technician
Precision Crane & Hoist Service
04.2018 - 06.2019
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Utilized technical documentation to perform accurate repairs on diverse equipment.
- Investigated and corrected mechanical problems with machinery such as overhead and mobile cranes.
- Thoroughly cleaned and lubricated parts to keep crane equipment operating at peak performance.
- Properly completed work reports for each field visit.
- Provided exemplary customer service on each field visit according to Tesla's guidelines.
- Demonstrated to customers the proper methods for operating the equipment after it had been installed.
- Interpreted crane equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Followed OSHA and MSHA safety procedures to avoid injuries in the field.
- Provided telephone support to customers by determining the cause of the issue and explaining the most effective solution.
- Discussed and recommended service options with customers and explained the costs involved.
- Operated all hand tools and power equipment according to company safety procedures.
- Performed annual service visits and completed preventative maintenance on all systems.
- Business Closed
Field Service Technician
American Equipment, Inc
08.2016 - 04.2018
- Installed machinery, equipment and new and replacement parts.
- Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
- Followed a routine maintenance checklist.
- Maintained shop, company equipment and inventory.
- Lubricated shafts, bearings, and machinery gears.
- Operated hand tools to adjust functional parts of devices and control instruments.
- Maintained and repaired tools, equipment and machines
- Frequently diagnosed mechanical problems and determined how to correct them.
- Inspected drives, motors and belts.
- Managed a crew
- Left due to Mngt. Issues
Shop Foreman
KAPPES CASSIDAY and ASSOCIATES
Reno, NV
11.2008 - 09.2016
- Supervise fabrication shop with up to 17 employees
- Weld and fabricate mobile mining equipment and lab equipment
- Take engineering drawings and convert them to shop drawings using autocad
- Accurately estimated time and materials costs for projects.
- Operated equipment such as mill and lathe.
- Don Stewart 775-972-7575 (Made modular mining equipment/gold prices fell there was no more work)
Field Foreman
Este Velas Development
07.2008 - 11.2008
- Install structural steel.
Field/Shop Foreman
Sparhawk Metals
04.2007 - 07.2008
- Fabricate and erect structural steel.
- Fabricate and install handrail.
- Manage and supervise employees when in the field.
Lead Layout Crew Leader
Dunn-Rite Rain Gutters
02.2005 - 12.2006
- Supervise crew of 3.
- Quoting/bidding of jobs.
- Installing custom rain gutters.
Welder
Resource Development Co
Sparks, NV
08.2003 - 02.2005
- Weld and fabricate structural steel for buildings.
- Some lay-out and parts fitting.
- Fabricate detail parts.
Welder
Hagan Electronics Inc
04.2001 - 04.2002
- Welded/fabricated machinery for the produce industry
Welder
Martin Iron Works Inc
12.2000 - 04.2001
- Weld/Fabrication of structural steel/lay out
Welder
BVA Systems Inc
Reno, NV
08.2000 - 09.2000
- Fabricated steel roofing trusses.
- Assisted in truss design. welder
Education
Diploma - Fabrication and Industrial Manufacturing Technology
POLYTECH
06.2020
Skills
- Crane Experience:Harrington (Went to a class at Harrington),Yale, R&M, Demag, Detroit, CM, Acco lift, Coffing ,Grove, National, Terex, Stellar,Dayton
- User Experience Product
- Language
- User testing
- Competitor analysis
- Web usability
- Business research
- English
- Blueprint Reading
- Electrical Experience
- Field Service
- Plumbing
- Crane
- Equipment Repair
- Mechanic Experience
- Service Technician Experience
- Fabrication
- Welding
- Assembly
- Millwright
- Customer service
- Door hanging
- Mechanical knowledge
Timeline
Field Service Technician
Foley Material Handling
07.2025 - Current
Senior Field Service Technician
Craneworks
11.2024 - 02.2025
Field Service Technician
Konecranes
05.2022 - 11.2024
Field Service Technician
AMERICAN EQUIPMENT
05.2021 - 05.2022
Plant Maintenance Technician
Sierra Pallet, Inc.
08.2020 - 12.2020
Service Technician
Arbon Equipment Corporation
01.2020 - 04.2020
Mobile Mechanic
Schnitzer Steel
07.2019 - 11.2019
Field Service Technician
Precision Crane & Hoist Service
04.2018 - 06.2019
Field Service Technician
American Equipment, Inc
08.2016 - 04.2018
Shop Foreman
KAPPES CASSIDAY and ASSOCIATES
11.2008 - 09.2016
Field Foreman
Este Velas Development
07.2008 - 11.2008
Field/Shop Foreman
Sparhawk Metals
04.2007 - 07.2008
Lead Layout Crew Leader
Dunn-Rite Rain Gutters
02.2005 - 12.2006
Welder
Resource Development Co
08.2003 - 02.2005
Welder
Hagan Electronics Inc
04.2001 - 04.2002
Welder
Martin Iron Works Inc
12.2000 - 04.2001
Welder
BVA Systems Inc
08.2000 - 09.2000
Diploma - Fabrication and Industrial Manufacturing Technology
POLYTECH