Jamie Griggs
Abilene
Summary
Dynamic professional with expertise in customer service and report generation. Proven ability in conflict resolution and safety compliance, enhancing guest experiences while optimizing operational efficiency. Strong commitment to hospitality best practices and team collaboration.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Econo Lodge Hotel
Abilene
11.2023 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Ensured that all safety regulations were followed according to company standards.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Maintained cleanliness of lobby area at all times.
- Resolved customer complaints promptly and courteously.
- Kept records of room availability and guest accounts, manually or using computers.
Caregiver
Home Instead
Abilene
06.2021 - 08.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Coordinated transportation services for clients when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Some College (No Degree) - Medical Admin
Everest College
Dallas, TXSkills
- Customer service
- Report generation
- Safety compliance
- Communication skills
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Local area knowledge
- Cleaning procedures
- Safety and security procedures
- Office management
- Hospitality services
- Lobby oversight
- Hospitality best practices
- Conflict and issue documentation
- Problem-solving skills
Affiliations
- i enjoy spending time with my pets
- trying new recipes
- spending time with family
Timeline
Front Desk Agent
Econo Lodge Hotel
11.2023 - Current
Caregiver
Home Instead
06.2021 - 08.2024
Some College (No Degree) - Medical Admin
Everest College
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