Summary
Overview
Work History
Education
Skills
References
Timeline
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Jamie Groom

Grand Rapids

Summary

Strategic Human Resources professional with a focus on talent acquisition. Proven ability to develop and execute effective recruitment strategies while optimizing hiring processes to improve efficiency and organizational performance. Committed to delivering an exceptional candidate experience while consistently representing the company with professionalism and excellence.

Overview

19
19
years of professional experience

Work History

Senior Specialist - Operational Excellence

Acrisure
Grand Rapids
05.2022 - 02.2025
  • Partnered with Talent Acquisition teams to hit monthly hiring objectives.
  • Oversaw the shift from contingent temp-to-hire models to direct hiring within one month.
  • Implemented scalable strategies for offshore recruitment, resulting in a tenfold increase in staff size.
  • Created comprehensive offshore onboarding frameworks, ensuring alignment with IT and training schedules to guarantee efficiency.
  • Conducted training sessions on hiring processes and policies to foster learning among leadership teams.
  • Spearheaded efforts in collaboration, continuous improvement, and problem-solving for process optimization.
  • Executed employee engagement initiatives such as 'learning labs' to support ABS Leadership's vision.
  • Managed sourcing, scheduling, and execution of training programs.
  • Authored and published quick resource guides, workflows, and forms to support daily operations.
  • Created SharePoint resources to document best practices for onboarding and training new employees.
  • Leveraged Monday.com and Microsoft Planner to monitor project timelines.
  • Reviewed processes and procedures to identify areas of improvement.
  • Created documents detailing standard operating procedures.

Human Resources Representative

Tender Lawn Care
10.2021 - 05.2022
  • Handled recruiting process for snow removal and spring roles, placing over 10 employees efficiently.
  • Ensured compliance with Federal and State hiring regulations while managing orientation resources.
  • Enhanced the efficiency of onboarding and offboarding processes, ensuring smoother transitions.
  • Oversaw the completion of UIA notifications and employment verifications.
  • Managed benefits programs such as COBRA, healthcare plans and retirement plans.
  • Ensured record accuracy and compliance for a variable team size between 50 and 86.
  • Directed conversion of staff files to electronic format ensuring better compliance.
  • Directed outreach and recruitment activities to acquire qualified talent.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
  • Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
  • Completed onboarding and new hire orientation for employees.

Skilled Trades Recruiter

Express Employment Professionals
05.2016 - 10.2021
  • Led recruitment efforts for skilled trades at top-ranked office, achieving success among over 800 franchises.
  • Secured 80% placement rate for skilled and professional candidates interviewed.
  • Conducted comprehensive recruitment processes for various roles, from semi-skilled professionals to leadership positions, employing direct-client-hire and contract-to-hire strategies.
  • Developed a strong talent pipeline to proactively meet future workforce needs.
  • Coordinated interactions among clients and candidates, maintaining an effective hiring process.
  • Built strong relationships with hiring managers, resulting in repeat business, ongoing job orders, and candidate referrals.
  • Leveraged social media, job boards, and job fairs for talent acquisition.
  • Delivered career coaching sessions to enhance candidates' job readiness.
  • Coordinated high-volume hiring processes, maintaining high standards of placement quality.
  • Oversaw skills assessments, directed onboarding procedures, and facilitated orientations.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.

Human Resources Specialist for Recruitment

Plasan Carbon Composites
07.2015 - 04.2016
  • Implemented a thriving recruitment strategy through social media platforms and worker recommendations for manufacturing jobs.
  • Implemented a direct-hire model, achieving a 50% reduction in turnover.
  • Engaged with college students at career fairs to recruit talent for engineering and supply chain internships.
  • Facilitated talent assessments, background checks, new hire orientations, and onboarding paperwork.
  • Oversaw company's recruitment pages across employment platforms and social networks.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

Business Services Representative

ACSET – Michigan Works
05.2014 - 07.2015
  • Acted as the Michigan Works! Liaison for three major initiatives: the Advanced Manufacturing Partnership with Grand Rapids Community College, Discover Manufacturing, and MI CareerQuest 2015.
  • Offered personalized assistance to help companies complete and submit applications for state review and scoring for the Going Pro Talent Fund.
  • Enhanced collaborations between companies and service networks, delivering specialized remedies for operational problems.

Board Liaison

Kent County – Office of the Board of Commissioners
07.2011 - 05.2014
  • Facilitated communication between the Board of Commissioners, public stakeholders, and county departments.
  • Oversaw agenda preparation and distribution, meeting scheduling, minute-taking, and supervising two part-time staff
  • Supported County Administrator and departments in drafting communications for the Board.
  • Ensured compliance with the Open Meetings Act and all applicable state and federal regulations governing Board operations

Office Administrator

Kent County – Health Department – Clinics Division
11.2005 - 07.2011
  • Supervised UAW clerical employees and served as managing supervisor for Teamsters bargaining unit nurses, providing leadership and coverage for clinic supervisors
  • Demonstrated strong leadership in coaching, mentoring, and administering performance improvement plans
  • Developed spreadsheets, graphs, and visualizations for clinical data projects to aid decision-making and reporting.
  • Fostered and sustained positive connections with customers and vendors.
  • Managed payroll processes for a 90-member division, verifying timecards and tracking FMLA.
  • Played an active role in interviewing staff across multiple job functions.

Education

Bachelor of Arts - Arts Administration (non-profit business), Music, Theatre

University of Kentucky
Lexington, KY

Skills

  • Full-Cycle Recruiting & Onboarding
  • Recruitment & Talent Strategy
  • Employee Engagement & Retention
  • Process Optimization
  • Change Management
  • Workday & ATS Proficiency
  • HR Compliance
  • Program Development & Management
  • Effective Communication
  • Relationship Building

References

References available upon request.

Timeline

Senior Specialist - Operational Excellence

Acrisure
05.2022 - 02.2025

Human Resources Representative

Tender Lawn Care
10.2021 - 05.2022

Skilled Trades Recruiter

Express Employment Professionals
05.2016 - 10.2021

Human Resources Specialist for Recruitment

Plasan Carbon Composites
07.2015 - 04.2016

Business Services Representative

ACSET – Michigan Works
05.2014 - 07.2015

Board Liaison

Kent County – Office of the Board of Commissioners
07.2011 - 05.2014

Office Administrator

Kent County – Health Department – Clinics Division
11.2005 - 07.2011

Bachelor of Arts - Arts Administration (non-profit business), Music, Theatre

University of Kentucky

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Jamie Groom