Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Groover

Atlanta ,Ga

Summary

Dedicated consultant with extensive experience at industry-leading companies, including Wells Fargo, AT&T, and Publix. Proven ability to drive sales, manage financial operations, and deliver superior customer experiences. Core competencies include customer relations, strategic problem-solving, and team collaboration, all of which have consistently led to exceeding performance metrics and enhancing client satisfaction.

Overview

12
12
years of professional experience

Work History

Virtual Sales Expert

ATT
Atlanta , GA
04.2024 - Current
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Educated customers on product features and benefits to enhance purchasing decisions.
  • Resolved customer complaints promptly to ensure a positive shopping experience.
  • Used sales force to acquire, contact and close opportunities within my area.
  • Utilize promotions and private intra sales channels tools to acquire new customers or add new services to already existing customers
  • Exceeds several metrics on a regular basis( PPV, Customer satisfaction, Insurance Attachment rate)

Personal Banker

Wells Fargo
Atlanta , GA
01.2023 - 02.2024
  • Managed and grew a portfolio of customer relationships by identifying financial needs and recommending appropriate products, including loans, investments, and credit card applications.
  • Delivered exceptional customer service by resolving inquiries and providing personalized financial advice to enhance satisfaction and retention.
  • Consistently met or exceeded sales goals through effective cross-selling and referral to specialists in mortgages, investments, and business banking.
  • Educated clients on banking services, products, and digital tools.
  • Promoted financial literacy through workshops and one-on-one sessions.

Retail Sales Consultant

ATT
Atlanta , GA
09.2021 - 11.2022
  • Generated and closed leads through Salesforce and in-store engagements (Certified Business Expert).
  • Presented customized budget-conscious solutions that consistently exceeded customer expectations.
  • Consistently exceeded monthly sales goals, achieving over 100% of the assigned targets for a quarter.
  • Mentored and trained new associates on effective sales techniques and best practices.
  • Assisted customers with product selection and provided personalized service.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Resolved customer complaints promptly to ensure a positive shopping experience.

Customer Service Staff Member

Publix
Atlanta , Ga
07.2013 - 10.2021
  • Facilitated the front-end workflow of the store by training clerks, monitoring customer flow, managing breaks, and assisting customers at the front service desk.
  • Performed financial services, including Western Union, money orders, and special item requests.
  • Managed high inbound call volume, answering questions about store locations and item availability.
  • Handled back office operations nightly, which consisted of cash auditing, record keeping, and bank depositing.

Education

Windsor Forest High School
Savannah, GA

Bachelor of Arts - Journalism

Georgia State University
Atlanta, GA

Skills

  • Consultative Marketing
  • Customer Relationship Management
  • Effective Communication
  • Adaptability
  • Conflict Resolution

Timeline

Virtual Sales Expert

ATT
04.2024 - Current

Personal Banker

Wells Fargo
01.2023 - 02.2024

Retail Sales Consultant

ATT
09.2021 - 11.2022

Customer Service Staff Member

Publix
07.2013 - 10.2021

Windsor Forest High School

Bachelor of Arts - Journalism

Georgia State University

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