Jamie Groth
Kansas City,MO
Summary
Motivated, hard-working, and dependable with 10+ years experience in customer service. Committed to exceptional care, effective problem solving and effective communication with consumers, coworkers and suppliers.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Sheraton
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Personal Assistant
Phillip Syrios
01.2023 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Organized clients' home and performed baby/house-sitting duties.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Gathered and shipped items to fulfill incoming orders.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Bartender/Server
Carmen's Cafe
05.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
Clinic Support Specialist
Lawrence Memorial Hospital
09.2021 - 12.2022
- Enhanced office productivity by handling a multi-line phone system and pleasantly greeting patients.
- Coordinated patient scheduling using a master calendar following office visits and by phone, check-in and check-out.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Propagated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Processed payments from patients for co-pays and uninsured visits.
- Transcribed phone messages and relayed to appropriate personnel.
Manager
23rd St Brewery
07.2015 - 05.2022
- Carefully interviewed, selected, trained and supervised staff.
- Trained and guided team members to maintain high productivity and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated data in sales and labor reports to proactively adjust and enhance revenue.
- Cross-trained existing employees in order to maximize team performance.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Server Bartender
Applebee's
09.2012 - 06.2015
- Prepared beverages and filled food orders for customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Barista Shift Supervisor
Cup Of Jones
02.2010 - 05.2012
- Monitored food preparation, production and plating for quality control.
- Set and oversaw weekly and special event menu plans.
- Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
Education
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Johnson County Community College
Overland Park, KSExercise Science
University of Kansas
Lawrence, KSHigh School Diploma - undefined
Dodge City High School
Dodge City, KS05.2012
Skills
- Business development
- Staff management
- Verbal and written communication
- Financial management
- Job inspections
- Strong work ethic
- Passion for customer satisfaction
- Staff scheduling
- Suggestive Selling
- Recruitment
- Point of Sale (POS) system operation
- Good computer skills
- Natural leader
- Microsoft Windows and Office
- Organizational Skills
- Incoming Call Management
- High-Energy and Stamina
- Cool Under Pressure
Accomplishments
- Managed and led a team of 50+ employees.
- Used Microsoft Excel to develop tracking spreadsheets.
- Handled cash, check, credit and automatic debit card transactions with accuracy.
- Recognized for outstanding customer service.
- Executed dogs on restaurant patio by introducing the idea and completing variance request form for approval.
- Assisted team in patient care during pandemic.
Professional References
Hazim Khalil
Catering Business Owner
661-860-8824
Tucker Craig
Brewer
785-550-7911
Julie Embrey
Clinic Manager
785-331- 8504
Timeline
Server/Bartender
Sheraton
10.2023 - Current
Bartender/Server
Carmen's Cafe
05.2023 - Current
Personal Assistant
Phillip Syrios
01.2023 - 09.2023
Clinic Support Specialist
Lawrence Memorial Hospital
09.2021 - 12.2022
Manager
23rd St Brewery
07.2015 - 05.2022
Server Bartender
Applebee's
09.2012 - 06.2015
Barista Shift Supervisor
Cup Of Jones
02.2010 - 05.2012
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Johnson County Community College
Exercise Science
University of Kansas
High School Diploma - undefined
Dodge City High School