Jamie Guevara
Watauga,TX
Summary
Proven leader in customer service and problem-solving, I enhanced customer satisfaction and loyalty at Uhaul Moving And Storage by resolving complex issues swiftly. Skilled in active listening and heavy lifting, I led teams to exceed performance goals through effective conflict resolution and employee training, significantly boosting operational efficiency and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to team objectives in fast-paced environment.
Assistant Manager
Pet Haven RX
03.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured adherence to safety protocols while handling various sizes and breeds of pets throughout the bathing process.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 60 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained stockroom records and generated reports for management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Key holder experience
- Restroom Care
- Mopping Techniques
- Basic Repairs
- Problem-Solving
- Time Management
- Heavy Lifting
- Employee Training
Timeline
Customer Service Representative
Uhaul Moving And Storage
11.2022 - Current
Assistant Manager
Pet Haven RX
03.2022 - 11.2022
High School Diploma -
Haltom High School