Jamie Hamilton
Gold Bar,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote-location position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Packaging Line Operator
Natural Factors Group
10.2022 - Current
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Counted and recorded finished and rejected packaged items.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Retail Store Manager
The Kushery
08.2016 - 10.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Guest Service Representative
Stevens Pass Mountain Resort
10.2012 - 05.2016
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
Education
GED -
Edmonds Community College
Lynnwood, WA08.2011
Skills
- Service Quality
- Recordkeeping Strengths
- 10-Key
- Microsoft Word
- Calm and Professional Under Pressure
- Proofreading
- Typing Proficiency
- Customer Satisfaction
- Grammar
- Data Accuracy
- Performance Goals
- Complex Problem-Solving
Timeline
Packaging Line Operator
Natural Factors Group
10.2022 - Current
Retail Store Manager
The Kushery
08.2016 - 10.2022
Guest Service Representative
Stevens Pass Mountain Resort
10.2012 - 05.2016
GED -
Edmonds Community College
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