Jamie Hamilton
Lafayette,IN
Summary
Experienced with animal care and clinical support in veterinary settings. Utilizes skills in assisting with medical procedures and maintaining patient records. Knowledge of animal handling and client communication ensures smooth operations and excellent care.
Overview
15
15
years of professional experience
Work History
Veterinary Assistant
Creekside Animal Hospital
05.2023 - 10.2025
- Mentored junior assistants in technical skills, fostering professional growth and team efficiency within the clinic.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Managed patient records using veterinary practice management software to ensure accuracy and compliance.
- Provided compassionate care to animals during clinical visits, enhancing client satisfaction and loyalty.
- Educated pet owners on post-treatment care and preventative health measures to improve animal wellness.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed social media campaigns, ensuring alignment with overall marketing objectives and timelines.
- Created social media content with consistent content and tone.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
Veterinary Receptionist
Creekside Animal Hospital
08.2022 - 05.2023
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Coordinated client follow-ups for vaccinations and treatments, fostering strong client relationships and retention.
- Trained new reception staff on office protocols, improving team cohesion and service quality.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Sr. Workers’ Compensation Adjuster
Protective Insurance Company
01.2020 - 04.2022
- My position within Protective Insurance afforded me the ability to work with multi-million dollar, Large Deductible accounts - managing their workers' compensation claims as their dedicated adjuster.
- Successfully managed a desk of 3 to 10 accounts over 25+ jurisdictions - generating costs from $2,000.00 to $6.5 Million.
- Successfully maintained contact with claimants and attorneys to determine treatment status and push aggressively towards file settlement and resolution.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Interviewed claimants and witnesses to gather factual information.
WC Claims Adjuster II
Protective Insurance Company
04.2016 - 01.2020
- Manage a desk of 8-10 different accounts in multiple states
- Partnered with legal counsel on litigation cases or settled directly with claimant's counsel in lieu of incurring expense costs.
- Consistently handled files averaging $2,500.00 to $6.5 million in costs
Resolution Manager
Gallagher Bassett Services, INC
06.2010 - 04.2016
- During my time at Gallagher Bassett I learned to properly and successfully manage up to 5 accounts generating 140+ claims, whilst portraying great customer service skills.
- I conducted numerous file reviews with great success and was recognized by my clients for my ability to manage their files to their upmost expectations.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University - Main Campus
West Lafayette, INSkills
- Highly skilled in Time Management, Organization and Leadership
- Extremely motivated and self-sufficient
- Advanced oral and written communication skills
- Proficient in Impromed by Covetrus
- Animal safety
- Medication administration
- Appointment scheduling
- Patient restraint
- Manage high dollar claims - up to $65 million
- Bring litigated claims to resolution within authority given by insured
- Knowledgeable with and proficient in: Risc Fax, Claim Zone, Microsoft Office, Windows 7-10, Microsoft Outlook, SIMS and Attachmate Accessory Manager
- Experienced in multiple states/jurisdictions: Arkansas, Arizona, California, Colorado, Florida, Illinois, Indiana, Maryland, North & South Carolina, Pennsylvania, Tennessee, Texas, Virginia and West Virginia
Timeline
Veterinary Assistant
Creekside Animal Hospital
05.2023 - 10.2025
Veterinary Receptionist
Creekside Animal Hospital
08.2022 - 05.2023
Sr. Workers’ Compensation Adjuster
Protective Insurance Company
01.2020 - 04.2022
WC Claims Adjuster II
Protective Insurance Company
04.2016 - 01.2020
Resolution Manager
Gallagher Bassett Services, INC
06.2010 - 04.2016
Bachelor of Science - Hospitality And Tourism Management
Purdue University - Main Campus