Jamie Hanratty
Martinsburg,USA
Summary
Versatile professional with extensive experience in healthcare and customer service sectors. Expertise in operational improvements and relationship management. Focused on delivering results through effective communication and compassionate care.
Overview
20
20
years of professional experience
Work History
RCM Account Manager
JD Matthew’s – Assembly Health Company
01.2019 - Current
- Cultivated long-term client relationships through consistent interactions and effective communication.
- Delivered actionable insights on workflow optimization, enhancing client revenue growth.
- Identified opportunities in documentation and workflow management to boost efficiency and profitability.
- Led multi-disciplinary team overseeing critical operations, including charge processing and payment posting.
- Leveraged data analytics to reveal trends and improve billing accuracy using advanced Excel reporting.
- Supervised billing staff with coaching aimed at elevating performance levels.
- Monitored quality trends, generating reports for leadership to guide staffing and process enhancements.
- Conducted monthly client meetings, presenting key performance indicators and financial health metrics.
Medical/Dental Billing & Coding
Shenandoah Community Health Center/ Healthy Smiles
01.2010 - 01.2019
- Facilitated monthly client meetings to share insights on KPIs and industry trends.
- Collaborated with stakeholders to refine processes and implement innovative solutions.
- Communicated data-driven recommendations for growth regarding Revenue Cycle Management health status.
- Identified areas for documentation and workflow improvements through problem-solving analysis.
- Supervised multi-disciplinary team managing all aspects of Revenue Cycle Management operations.
- Engaged clients in discussions about coding and workflow optimization strategies.
- Led initiatives that enhanced client engagement and improved reporting mechanisms.
Hygiene Coordinator- Billing Specialist
Smile Design Centre
01.2006 - 01.2010
- Identified opportunities in documentation and workflow management to enhance efficiency and profitability.
- Monitored quality trends, generating reports for leadership to inform staffing and process improvements.
- Educated patients on oral hygiene importance, demonstrating techniques for effective care practices.
- Prepared itemized statements, bills, or invoices while recording amounts due for services rendered.
- Audited and corrected billing documents for accuracy, ensuring compliance with financial standards.
- Reconciled accounts receivable with the general ledger to maintain accurate financial records.
- Conducted patient interviews to gather medical histories, enhancing patient records accuracy.
- Made and confirmed appointments promoting necessary follow-up care for optimal dental health.
Education
Certificate - Oral Radiography
Hagerstown Community College
Hagerstown, MDHigh School Diploma - undefined
Walter Johnson
01.1996
Skills
- Relationship management
- Revenue cycle improvement
- Team supervision across functions
- Advanced analytics
- Strategic collaboration with stakeholders
- Knowledge of healthcare regulations
- Patient treatment education programs
- Analytical problem-solving
- Trust and accountability in teams
- Training and staff development
- Expertise in NextGen and Dexis
Timeline
RCM Account Manager
JD Matthew’s – Assembly Health Company
01.2019 - Current
Medical/Dental Billing & Coding
Shenandoah Community Health Center/ Healthy Smiles
01.2010 - 01.2019
Hygiene Coordinator- Billing Specialist
Smile Design Centre
01.2006 - 01.2010
High School Diploma - undefined
Walter Johnson
Certificate - Oral Radiography
Hagerstown Community College