Jamie Harris
Vivian,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cocktail Server
Louisiana Downs
Bossier City , LA
2019.11 - 2023.12
- Implemented systems to uphold neatness and structure within the bar space.
- Delivered timely and precise service for cocktails, beverages, and selected dishes.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Replenished liquor bottles as needed throughout shift.
- Cleaned bar area including wiping surfaces, disposing trash.
- Provided excellent customer service at all times.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Adhered to all company policies regarding responsible alcohol service practices.
- Prepared and served alcoholic beverages in accordance with company standards.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Communicated with customers to take drink orders accurately.
Bartender and Banquet Server
L&R Staffing
Benton , Louisiana
2016.06 - 2019.11
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
Cashier & Bill Pay Agent
Thrifty Liquor
Bossier City , LA
2013.03 - 2016.06
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified and Balanced daily transactions on a computerized point-of-sale system.
- Verified customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Call Center Agent
Teleperformance USA
Shreveport , LA
2006.03 - 2011.05
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to customers via phone, email, and web chat.
- Provided technical support for instrument users as needed.
- Managed accounts of existing customers by providing technical support, answering queries, addressing complaints, and resolving disputes.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Offered additional products or services to enhance customer experience.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
Education
GED -
North Caddo High School
Vivian, LASkills
- ID Verification
- Beverage knowledge
- POS operation
- Guest Relations Management
- Order Management
- Stress Tolerance
- POS system expertise
- Payment Processing
- Cleanliness and sanitation
- Customer Service
- Conflict resolution abilities
- Bartending proficiency
- Effective customer upselling
- Professional Appearance
- Call Management
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Data Collection
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Sales expertise
- Administrative Support
- Customer Relations
- Positive and professional
- Documentation
- Business development understanding
- Reading Comprehension
- Critical Thinking
- Microsoft Excel
- Call Center Operations
- Computer Proficiency
- Problem-solving abilities
Certification
- shreveport abo
- bossier city abo
- lact
References
References available upon request.
Timeline
Cocktail Server
Louisiana Downs
2019.11 - 2023.12
Bartender and Banquet Server
L&R Staffing
2016.06 - 2019.11
Cashier & Bill Pay Agent
Thrifty Liquor
2013.03 - 2016.06
Call Center Agent
Teleperformance USA
2006.03 - 2011.05
GED -
North Caddo High School
- shreveport abo
- bossier city abo
- lact
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