Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Heal

Rochester,NH

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

24
24
years of professional experience

Work History

Patient Access II

Wentworth Douglas Hospital
06.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Medical Office Specialist

Appledore Medical Group
08.2021 - 06.2022
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Anesthesia Technician

Frisbee Memorial Hospital
09.2021 - 04.2022
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Maintained sterile anesthesia supplies within expiration date.
  • Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
  • Verified availability of operating room supplies, medications and gases.
  • Pretested and calibrated anesthesia delivery systems and monitors.
  • Handled emergency situations by stepping in to perform CPR on patients until anesthesiologist arrived.

Unit Coordinator

Frisbie Memorial Hospital
08.2012 - 09.2021
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.

ER Technician

Frisbie Memorial Hospital
08.2012 - 08.2021
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Liaised between nurses, physicians, patients and visitors.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.

EMT-Intermediate

American Medical Response, AMR
11.2005 - 01.2013
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Collaborated with medical doctors and other healthcare professionals.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Observed patient behavior to report changes to medical personnel.
  • Trained new EMTs on proper protocols and procedures.

EMT-Intermediate

Epping Fire Dept
05.1999 - 03.2007
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.

Education

Associate of Science - Nursing

Great Bay Community College
Portsmouth, NH
06.2026

High School Diploma -

Epping High School
Epping, NH
06.1998

Skills

  • Customer Satisfaction
  • Determination Rendering
  • Patient Registration
  • Team Leadership
  • Electronic Health Records Systems
  • Payment Processing
  • Medical Terminology

Timeline

Patient Access II

Wentworth Douglas Hospital
06.2022 - Current

Anesthesia Technician

Frisbee Memorial Hospital
09.2021 - 04.2022

Medical Office Specialist

Appledore Medical Group
08.2021 - 06.2022

Unit Coordinator

Frisbie Memorial Hospital
08.2012 - 09.2021

ER Technician

Frisbie Memorial Hospital
08.2012 - 08.2021

EMT-Intermediate

American Medical Response, AMR
11.2005 - 01.2013

EMT-Intermediate

Epping Fire Dept
05.1999 - 03.2007

Associate of Science - Nursing

Great Bay Community College

High School Diploma -

Epping High School

Similar Profiles

CREATE PROFILE
Jamie Heal