Jamie Helgesen
Austin,TX
Summary
Proficient hospitality leader with a track record of enhancing productivity and operational efficiency. Expertise in inventory management, customer service, and preparation techniques. Strong teamwork and communication skills contribute to seamless operations and exceptional guest satisfaction.
Overview
15
15
years of professional experience
Work History
Bar Lead
Trona
Austin, USA
10.2024 - Current
- Front of House and Bar operations lead.
- Menu creation
- Event planning
- Leading team meetings
- Cost analysis
- Promoted new items or specials to increase sales opportunities.
- Created system for monthly inventory counts of all beverage products.
- Assisted in hiring, training, and scheduling of bar staff.
Opening Team
The Dead Rabbit
Austin, USA
05.2024 - 10.2024
- Bartender
- Server
Bartender
Arrive Hotel
Austin, USA
01.2023 - 09.2024
- High volume cocktail bartending
- Also helped review and update product inventory
- Event leadership[
Bar Team Leader
WHITE LODGING
Austin, USA
01.2019 - 01.2023
- Trained staff, performed duties beyond expectation
- Introduced cocktail trends and service trends regularly
- Maintained status as one of the top in sales
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Service Bartender
La Corsha
Austin, USA
02.2021 - 07.2022
- Went through extensive cocktail classes with the highly accredited mixologist Jason Stevens
- Am apart of the opening team where all process and procedures were being laid down
- I brought not only talent behind the bar but strong leadership while we develop into a solid team
Bar Manager
Clearport/ The Venue
Austin
01.2017 - 02.2020
- Conceptualized and rebranded a music venue. Completely overhauled the previous format of the business.
- Created cocktail menus.
- Input a new POS.
- Booked programming Resulting in a thriving downtown staple.
- Learned the process of brand activations and spins.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Service Bartender/server
The Comdey Store
Los Angeles , California
01.2014 - 08.2017
- Managed accurate bar tabs and processed cash and credit card transactions.
- Provided helpful suggestions for food and drink pairings to customers.
- Greeted guests and provided excellent customer service.
- Developed knowledge of beer, wine, spirits, liqueurs, mixed drinks, non-alcoholic drinks.
- Performed opening and closing duties including counting money drawers and restocking items.
- Prepared and served alcoholic and non-alcoholic beverages to customers.
Bartender/Restaurant Server
Dave and Busters
Los Angeles, California
03.2010 - 12.2013
- Was praised as a top performer.
- Was selected, through rigorous application process, to Open the Dave and Busters Hollywood.
- Also performed as a celebrity liaison and provided personal dining and drink experiences.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CAWine Sommelier Level 1
WSET
Austin, USABar Smarts Professional Level
Bar Smarts
Austin, USASkills
- Menu creation
- Inventory management
- Event planning
- Cost analysis
- Team leadership
- Staff training
- Operational efficiency
- Problem solving
- Hiring standards
- Social media marketing
- Bartending expertise
Timeline
Bar Lead
Trona
10.2024 - Current
Opening Team
The Dead Rabbit
05.2024 - 10.2024
Bartender
Arrive Hotel
01.2023 - 09.2024
Service Bartender
La Corsha
02.2021 - 07.2022
Bar Team Leader
WHITE LODGING
01.2019 - 01.2023
Bar Manager
Clearport/ The Venue
01.2017 - 02.2020
Service Bartender/server
The Comdey Store
01.2014 - 08.2017
Bartender/Restaurant Server
Dave and Busters
03.2010 - 12.2013
Associate of Arts -
Santa Monica College
Wine Sommelier Level 1
WSET
Bar Smarts Professional Level
Bar Smarts
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