Jamie Hernandez
Lubbock
Summary
Proven customer service expert from J&J Mobile Home Park, adept at medication reminders and enhancing client satisfaction. Skilled in housekeeping support and appointment coordination, consistently achieving high customer service ratings. Excelled in fast-paced environments, demonstrating strong organizational skills and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Care Provider
Inhome
05.2015 - 08.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Customer Service Rep/Dispatcher
J&J Mobile Home Park
01.2019 - 04.2019
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Return emails calls and or any other incoming invoices in a timely manner
- 40-45 WPM
Cashier
Waba Grill
10.2018 - 02.2019
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Warehouse Worker/puller
Nordstorm Rack
10.2018 - 01.2019
- Pull minimum of 1000 items prepare the customers orders by seeking the items and gathering them in a tote and sending them to the next department.
Customer Service Representative
Walmart
01.2013 - 02.2013
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager/cashier
Yogen Fruz
10.2009 - 05.2011
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Prepare and work around schedules
- hire and train new employees
- open and close the store
- take orders prepare and hand them out
Cashier
McDonald's
04.2010 - 02.2011
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Jack in the Box
10.2009 - 06.2010
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Coronado High School
West Covina, CA04-2010
Skills
- Housekeeping support
- Mobility support
- Medication reminders
- Appointment coordination
Timeline
Customer Service Rep/Dispatcher
J&J Mobile Home Park
01.2019 - 04.2019
Cashier
Waba Grill
10.2018 - 02.2019
Warehouse Worker/puller
Nordstorm Rack
10.2018 - 01.2019
Care Provider
Inhome
05.2015 - 08.2022
Customer Service Representative
Walmart
01.2013 - 02.2013
Cashier
McDonald's
04.2010 - 02.2011
Store Manager/cashier
Yogen Fruz
10.2009 - 05.2011
Customer Service Representative
Jack in the Box
10.2009 - 06.2010
High School Diploma -
Coronado High School
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