Jamie Hicks
Jarrell,TX
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
5
5
years of professional experience
Work History
Project Scrum Master
Mission Allies
Austin, Texas
05.2024 - Current
- Coached team members in Scrum methodologies such as SAFe framework to improve productivity.
- Facilitated daily/weekly scrum meetings, sprint planning sessions, sprint retrospectives and release planning sessions.
- Tracked progress against timelines using agile tool JIRA.
- Developed and maintained project plans, schedules, estimates, and resource assignments.
- Ensured the team was focused on delivering high-quality deliverables that meet customer requirements.
- Monitored team performance throughout the life cycle of each project.
- Collaborated with product owners to define product backlogs and prioritize stories for upcoming sprints.
- Delivered results using strong understanding of project management methodology and SAFe framework.
- Defined and refine project scopes showcasing executive summary, objectives, key initiatives, daily stand ups, program intervals and planning increments.
- Developed an educational and digital platform to enhance safe deliveries for expecting mothers, using a mock project for Maternal Health Complications.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Organize and Facilitate scrum ceremonies.
Project Service Coordinator
Freedom Solar Power LLC
Austin, Texas
03.2024 - Current
- Created estimates for solar panel customers in the De-Install and Re-Install department.
- Developed strategies for improving customer experience with the organization's services.
- Implemented Standard Office Procedures for effective DE-RE coordination.
- Analyzed design plan sets to enhance estimating and quoting precision.
- Implemented Standard Office Procedure for effective Service Coordination.
- Determined categorization for incoming service ticket requests based on pipeline assessment.
- Delivered outstanding results by successfully strategizing and managing projects, leading to a significant decrease of 95% in backlogs and pipelines.
- Managed RMA invoices and completed requests for payment from 3rd parties.
- Assumed a triage role in several departments, successfully meeting daily quotas.
- Demonstrated ability to deliver exceptional customer service, resulting in recognition by peers and CEO during company-wide gathering.
Project Administrator
Wurzel Builders
Austin, Texas
10.2023 - 03.2024
- Coordinate, maintain, and review construction drawings, specifications, and project documents to ensure current project plans are on ProCore in a timely fashion.
- Action submittals in ProCore and inform the PM when it is available for official review.
- Follow-up with architect/owner/designer to ensure that RFI's are being answered completely and on-time.
- Produce project close-out documentation at or near the completion of each project.
- Create and distribute OAC meeting agenda's, take all notes at the OAC meetings and post notes on ProCore.
- Facilitated project management duties for a portfolio of 3 projects like Lexington Project in Austin along with Hotel Indigo in Dallas and K9 Resort Luxury Pet Hotel in Houston.
Project Coordinator
Sunpower, Inc.
Austin, Texas
08.2020 - 10.2023
- Monitored and managed between 100-200 projects adding over $1 million dollars in company revenue.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Created project status presentations for delivery to customers or project personnel.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Managed communication channels between various teams involved in the execution of complex projects.
- Implemented Microsoft Excel spreadsheet for streamlined project organization and customer updates.
Business Development Executive
Purpose Planning Room
Austin, TX
01.2019 - 08.2020
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
- Mentored and directed a group of six entrepreneurs, facilitating seamless transitions into full-scale business operations through strategic planning and comprehensive start-up guidance.
- Organized and conducted monthly meetings via in-person or Google Meets.
- Created Power Point Presentations containing valuable small business administration information to enhance knowledge and facilitate growth.
- Used entrepreneur feedback to assess data and make actionable improvements.
- Developed strategies to engage with potential investors and achieved success in pitching business ideas.
- Utilized project management expertise to successfully handle initiatives for a variety of organizations including Non-Profit Organizations, For-Profit Companies, and a Local Consulting Firm
Education
Associate of Arts - Business Administration And Management
Huston-Tillotson University
Austin, TX05-2019
High School Diploma -
Jack Yates High School of Communications
Houston05-2006
Certificate - Scrum Master
Google Coursera
Austin, TX07-2024
Certificate - IT- Project Management
Google Coursera
Austin, TX08-2024
Skills
- Stakeholder Management
- Servant Leadership
- Agile Coaching
- Product Owner Collaboration
- Scaling Agile
- Scope Definition
- Scheduling and Planning
- Documentation Management
- Motivational Skills
- Multi-Project Coordination
- Scrum development techniques
- Process Improvement
- Customer Relationship Management
- Influencer
- Teamwork
- Adaptability
- Interpersonal Communication
- Problem Solving
Languages
Spanish
Limited
References
References available upon request.
Timeline
Project Scrum Master
Mission Allies
05.2024 - Current
Project Service Coordinator
Freedom Solar Power LLC
03.2024 - Current
Project Administrator
Wurzel Builders
10.2023 - 03.2024
Project Coordinator
Sunpower, Inc.
08.2020 - 10.2023
Business Development Executive
Purpose Planning Room
01.2019 - 08.2020
Associate of Arts - Business Administration And Management
Huston-Tillotson University
High School Diploma -
Jack Yates High School of Communications
Certificate - Scrum Master
Google Coursera
Certificate - IT- Project Management
Google Coursera