Jamie Hieb
Chubbuck, ID
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Commercial Cleaner
Ms. Betty's
09.2024 - Current
- Assisted in daily cleaning operations while following safety and sanitation standards. Supported training of new staff on cleaning procedures and proper equipment usage. Helped implement cleaning schedules to improve workflow across various locations. Aided in monitoring inventory of cleaning supplies to ensure timely restocking and avoid interruptions. Inspected buildings after cleanings.
Resident Manager
Syringa Property Management
09.2023 - 02.2024
- Oversaw daily operations of residential properties, ensuring tenant satisfaction and property maintenance.
- Managed leasing processes, including tenant screening and lease agreements, enhancing occupancy rates.
- Coordinated maintenance requests and vendor services, optimizing response times and service quality.
- Conducted regular property inspections to identify areas for improvement and ensure safety standards were met.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Collaborated with vendors for cost-effective services.
- Coordinated with legal counsel to ensure compliance with housing laws and regulations, protecting property from potential liabilities.
Assistant Resident Manager/ Maintenance
Tomlinson & Associates
05.2021 - 09.2023
- Fostered positive relationships with vendors, contractors, and other external stakeholders.
- Maintained up-to-date records of all maintenance requests and repairs completed, and inspections performed.
- Inspected 3 Apartment Complex every 6 months.
- Executed tenant lease documents for move-ins, lease renewals, and move-outs.
- Screened potential residents application for rental approval
- Turned apartment units after move-outs
- Coded payables into Yardi
- Walked apartment grounds daily
- Answered and returned phone calls
- Demonstrated ability to effectively communicate with tenants and staff members in a professional manner.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Generated weekly activity logs detailing any incidents or violations reported by tenants.
- Issued warnings and fines to residents who missed payment deadlines, damaged company property, or created frequent disturbances.
- Collected, recorded and deposited resident payments on time, handling funds with care and confidentiality.
- Attended regular staff meetings to keep daily operational tasks on track.
Commercial Cleaner
Nucleane Commercial Cleaning
12.2021 - 03.2022
- Cleaned medical, business, and school buildings
- Maintained cleaning closets per building, and kept them stocked
- Focused on time management per building each night to accomplish 5 to 10 building cleanings a night.
- Problem solved to complete each building cleaning
Commercial Cleaner
Portneuf Health Trust
02.2019 - 02.2021
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Stocked and maintained all janitorial closets with cleaning supplies and equipment.
- Used squeegees and glass cleaner to clean glass partitions, mirrors and windows.
- Successfully worked independently or with a team depending on the task at hand.
- Cleaned building floors by sweeping, mopping, vacuuming, shampooing
- Dusted furniture, walls and high-reach areas in all public spaces.
- Adapted quickly to changing situations or environments while remaining organized.
- Cleaned restrooms, break rooms and other commercial areas as part of a janitorial team, ensuring all areas were presentable.
- Emptied trash can and recyclables into disposal areas.
- Completed daily checklists of assigned areas to ensure all tasks are completed on schedule.
- Disinfected bathroom surfaces using approved cleaners.
- Developed excellent time management skills to ensure all tasks were completed efficiently.
- Prioritized workloads based on urgency and importance of each task.
Education
Business Administrative Technology - Business Administration
Idaho State University-College of Technology
Pocatello, ID12.2018
Skills
- Strong work ethic
- Self-motivation and initiative
- Property management
- Rent collection
- Tenant relations
- Lease renewals
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Adaptable
- Business administration
- Apartment maintenance
- Fair housing compliance
- Work order monitoring
- Eviction notices
- Clear communication
- Administrative leadership
- Disturbance handling
Certification
- Business Administrative Assistant Certificate
- Compliance Occupancy Specialist Training (Need to test for certificate)
Timeline
Lead Commercial Cleaner
Ms. Betty's
09.2024 - Current
Resident Manager
Syringa Property Management
09.2023 - 02.2024
Commercial Cleaner
Nucleane Commercial Cleaning
12.2021 - 03.2022
Assistant Resident Manager/ Maintenance
Tomlinson & Associates
05.2021 - 09.2023
Commercial Cleaner
Portneuf Health Trust
02.2019 - 02.2021
Business Administrative Technology - Business Administration
Idaho State University-College of Technology