Jamie Hill
Verona,NY
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
18
18
years of professional experience
Work History
Senior Associate
Bank Of New York Mellon Corp
09.2021 - Current
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
- Performed wide-ranging administrative, financial and service-related functions.
- Worked varied hours to meet seasonal and business needs.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Trade Specialist Senior
Bank Of New York Mellon Corp
04.2017 - 09.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
- Analyzed client feedback to implement improvements in service offerings resulting in increased customer satisfaction rates over time.
- Evaluated financial data to assess creditworthiness of potential clients before entering into business agreements or extending credit terms.
- Mentored new hires by sharing knowledge and expertise in the field of global trade, assisting in their professional development.
- Performed regular audits of internal controls related to import/export activities to ensure ongoing adherence to regulatory requirements.
Trade Specialist
Bank Of New York Mellon Corp
12.2013 - 04.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed comprehensive training programs to enhance the skills of junior trade specialists, fostering professional growth.
Blackjack Dealer
Turning Stone Resort And Casino
05.2006 - 09.2013
- Worked with dealer team to run larger games such as craps and baccarat.
- Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
- Collaborated closely with surveillance staff to identify suspicious activity or irregularities in play patterns at the table.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Completed daily money reports and balancing.
- Maximized table profitability while ensuring fairness by accurately tracking chip inventories and buyins.
- Monitored players behavior, taking appropriate action against rule violations.
Education
General -
Oneida Highschool
Oneida, NY06.2004
Skills
- New Hire Training
- Records Management
- Data Entry
- Relationship Building
- Supporting sales staff
- Production Support
- Complex Problem-Solving
- Database Management
- Spreadsheet Management
- Customer Service
- Strategy Development
- Complaint Management
- Policy Implementation
- Preparing reports
Timeline
Senior Associate
Bank Of New York Mellon Corp
09.2021 - Current
Trade Specialist Senior
Bank Of New York Mellon Corp
04.2017 - 09.2021
Trade Specialist
Bank Of New York Mellon Corp
12.2013 - 04.2017
Blackjack Dealer
Turning Stone Resort And Casino
05.2006 - 09.2013
General -
Oneida Highschool