Jamie Hill
Gulfport,MS
Work Preference
Summary
Dedicated healthcare professional with over sixteen years of experience in medical insurance and scheduling, demonstrating exceptional time management, organizational abilities, and keen attention to detail. Committed to enhancing patient experiences while exceeding the operational needs of medical centers and physicians, fostering an efficient and successful environment. A strong belief in the interconnectedness of personal and organizational success drives a continuous pursuit of knowledge within the ever-evolving healthcare landscape. Eager to leverage expertise and adaptability to contribute meaningfully to the advancement of healthcare services.
Overview
18
18
years of professional experience
Work History
Medical Scheduler/Precertification Specialist
Coastal Chronic Pain Services
12.2020 - Current
- Scheduling patients for two physicians for both office visits and procedures
- Checking insurance eligibility and benefits
- Obtaining cardiac clearance for procedures
- Insurance Appeals
- Posting all payments
- Working past due balances
- Managing a multi line phone system
- Managing Referrals both incoming and outgoing
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Proficient in Word, Excel, Outlook, CMS portal , all insurance websites including but not limited to Cohere, Availity, Evolent, and OWCP. Also programs such as Diva, Centricity, and CareCredit.
- Managed communication between patients and healthcare providers to ensure timely appointment confirmations.
- Coordinated patient appointments using electronic scheduling systems to optimize clinician availability.
- Oversaw daily operations of scheduling department, ensuring adherence to policies and procedures.
- Led initiatives to improve patient flow and reduce scheduling conflicts within the clinic.
- Analyzed appointment data to identify trends and recommend improvements in scheduling practices.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Streamlined pre-authorization process for procedures, reducing patient wait times for necessary treatments.
- Collaborated with insurance companies to confirm patient coverage, enhancing patient experience by clarifying financial responsibilities.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated communication between healthcare providers and insurance companies to expedite approvals.
- Implemented process improvements that reduced turnaround time for precertification requests.
- Monitored claims processing for accuracy, resolving discrepancies to enhance operational efficiency.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
- Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Scheduler/ Receptionist
Memorial Hospital
09.2020 - 01.2021
- Scheduling Procedures
- Verification of Insurance
- Recording correct cpt codes and diagnosis codes to determine patients payment responsibility
- Calling and verifying patients demographics and discussing pre op procedures with patients
- Admitting patients for surgeries and procedures
- Working directly with doctors about patient care and dictation
- Obtaining Authorizations for surgeries and procedures
- Proficient in Word, Excel, Fax machine , Outlook, Scanners, Cerner, and all insurance websites
- Maneuvering Fast paced office atmosphere
Medical Scheduler/Receptionist
Gulf South Surgery Center
08.2009 - 03.2020
- Scheduling patients
- Insurance verification and benefits
- Calculating patients costs
- Admitting patients for surgery
- Collecting patients payments at the time of service
- Obtaining Authorizations for surgeries
- Medical Records
- Writing orders for MRIs, CT Scans, and Physical Therapy
- Answering multi line phone system
- Proficient in Word, Excel, and Outlook
- Coordinated with multiple departments to ensure smooth patient flow, leading to reduced waiting times.
- Coordinated with healthcare providers to ensure accurate information flow and appointment confirmations.
- Scheduled patient appointments, optimizing daily workflows and enhancing office efficiency.
Medical Receptionist
Primary Medical Center
07.2007 - 09.2009
- Scheduling appointments
- Excepting Walking Ins
- Verifying insurance and benefits
- Processing urine drug screens for local company employees
- Answering multi line phone system
- Creating charts
- Faxing, emailing doctors, coworkers, and contracted companies
- Excepting payments
Education
Associate of Science - Medical Billing and Coding Specialist
US Career Institute
10.2025
Elementary Education
University of Southern Mississippi
05.2005
Associates of Arts Degree - undefined
Mississippi Gulf Coast Community College
05.2003
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Insurance verification
- Authorization coordination
- Attention to detail
- Verbal and written communication
- Teamwork and collaboration
- Medical terminology
- Microsoft Office Suite
- Schedule management
Timeline
Medical Scheduler/Precertification Specialist
Coastal Chronic Pain Services
12.2020 - Current
Medical Scheduler/ Receptionist
Memorial Hospital
09.2020 - 01.2021
Medical Scheduler/Receptionist
Gulf South Surgery Center
08.2009 - 03.2020
Medical Receptionist
Primary Medical Center
07.2007 - 09.2009
Elementary Education
University of Southern Mississippi
Associates of Arts Degree - undefined
Mississippi Gulf Coast Community College
Associate of Science - Medical Billing and Coding Specialist
US Career Institute