Jamie Hinojos
El Paso,TX
Summary
Seasoned Operations Manager and energetic Leader with a solid background helping improve operations, sales, merchandising, and personnel management department-wide. Performance-oriented leader with extensive industry knowledge and expertise in business planning. Meets department targets using effective policies and continuous improvement strategies. Innovative and creative teammate able to motivate and provide any support to all members of the company.
Overview
12
12
years of professional experience
Work History
Operations Manager
Floor And Decor
10.2021 - Current
- Evaluate department performance and implement corrective actions and merit rewards as needed.
- Organize workflow, delegate tasks, and monitor performance to verify task completion.
- Enhances team performance with hands-on leadership style, monitoring current work and motivating positive changes.
- Handling everyday customer service issues, advanced customer issues/solutions, associate training/coaching, associate reviews/merit reviews, and team Individual Development Plans.
- Facilitated smooth collaboration between departments through clear communication channels.
- Motivate and inspire associates to drive results.
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Hiring, onboarding, and training new hires to fulfill business requirements.
- Safety focus and leading store in adherence to critical safety policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help store evolve and grow.
- Manage P&L effectively while drilling down in key controllable expenses and challenging discrepancies.
- Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure.
- Assure OSHA compliance and records.
- Maintain inventory integrity by overseeing all points of potential shrink such as cycle counts, incorrect deliveries, POS, etc.
- Assist Human Resources Department and CEM in store level HR related issues and Loss Prevention.
- Schedule planning based off business needs and optimal task completion and store support.
Installation Materials & Stone Department Manager
Floor And Decor
06.2021 - 10.2021
- Evaluate department performance and implement corrective actions and merit rewards as needed.
- Organize workflow, delegate tasks, and monitor performance to verify task completion.
- Monitor inventory levels and maintain accurate inventory in-stocks.
- Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes.
- Handling everyday customer service issues, advanced customer issues/solutions, associate training/coaching, associate reviews/merit reviews, and team Individual Development Plans.
- Provide support and collaboration with other departments to assure store success.
- Motivate and inspire associates to drive results.
- Report analysis: BAT Report, STIR, Discontinued/LP, New SKU Performance, etc.
- High Execution of Internal Communication and company directives.
- Build department POG's based off business needs using STIR Reports and BAT Reports.
- Evaluate SKU performance and Discontinued reports to change department accordingly for optimal sales results.
- Schedule planning based off business needs and optimal task completion and store support.
- Evaluate team performance and execute plans for continued focus on development.
- Execution of focus on Basket sales throughout entire store and evaluate behaviors to coach and improve individual performance.
- Evaluate in-stocks and SKU mix for level 2-5 SKU's to supplement higher sales performance.
- Lead team huddles/meetings for productive store communications.
- Execute safety protocols and evaluation of safety through healthy behaviors and processes.
- Communicate with various business individuals for solutions in merchandising of departments and execution.
- Monitor labor control, some business expenses, and Shrink for optimal P&L results.
- Opening/Closing procedure execution.
- Comminate and schedule associate trainings with 3rd-party company vendors for product knowledge to supplement enhanced customer experience through CARE.
Deco Assistant Department Manager
Floor And Decor
06.2020 - 06.2021
- Evaluated department performance and implemented corrective actions.
- Organized workflow, delegated tasks, and monitored performance to verify task completion.
- Monitored inventory levels and maintained accurate inventory stocks.
- Enhanced team performance with hands on leadership-style, monitoring current work, and motivating positive changes.
- Filled in for upper management, handling routine operations and special projects with knowledgeable leadership.
- Provide support to upper management for completion of day and an open-ready store.
- Handle everyday customer service issues, associate training/coaching, and stretch assignments in Human Resources and Store Operations.
- Overall cleanliness of department/store/warehouse.
- Independent targeted Individual development Plan with a focus on management, human resources, and store operations.
- Provide support and collaboration with other departments to assure store success.
- Motivate and inspire associates to drive results.
- Safety Team Captain, Heads-up Captain, Party Committee, On-board Captain, and Women in Leadership (store level).
- World-Class customer service and support.
- Training and providing feedback for high potential associates.
- Creative product boards to drive success in under-performing sub-categories.
- Proficient in handling advanced customer service issues.
Exports PRO Assistant Dept. Manager
Floor And Decor
06.2019 - 06.2020
- Organized workflow, delegated tasks, and monitored performance to verify task completion.
- Evaluated department performance and implemented corrective actions.
- Filled in for upper management, handling routine PRO operations and special projects with knowledgeable leadership.
- Drafted and distributed or presented sales reports to address deficiencies and strategy improvements.
- Build rapport with contractors/ designers/ home builders/etc. to continue loyalty to business.
- Completed tax exempt forms and "manifiestos" for international customers and registered business owners and contractors.
- World-class customer service and customer support.
- Proficient in handling of customer complaints, customer special projects, and advanced customer support.
- Work within dynamic team to drive results.
Inventory and Compliance Auditor
Riggins Inventory Services, LLC
01.2019 - 06.2019
- Assuring all inventory counts are accurate and store has all required reporting/licensing on shipments, transfer, etc.
- Run full store/warehouse inventory, retention, and compliance audits.
- Run inventory reports and comparing present merchandise to make adjustments accordingly for accuracy.
- Attention to detail, working in adverse temperatures, and fast pace environment.
- Reduced financial risks through meticulous analysis of financial statements, internal controls, and operational procedures.
- Strengthened overall corporate governance with comprehensive audit findings and actionable recommendations.
- Fostered a culture of accountability by regularly monitoring adherence to regulatory guidelines and reporting non-compliance instances to senior management.
Merchandise and Inventory Manager
Petsmart
06.2012 - 01.2019
- Ensuring the success of freight deliveries being pushed out to floor in a timely and efficient manner while running manifest check-ins and delivery audits on merchandise.
- Overall care for entire store conditions.
- Evaluate department performance and implement corrective actions and merit rewards as needed.
- Organize workflow, delegate tasks, and monitor performance to verify task completion.
- Run daily inventory reports/negative inventory reports and executing any inventory adjustments in a concise and detailed manner while doing research into discrepancies.
- Oversee and executions of promo and inline resetsand verification of special projects.
- Successful storewide yearly inventory events.
- Weekly field execution of cascaded corporate tasks and checklists.
- Ensure proper scheduling for the needs of the business.
- Oversee a team of 30+ employees.
- Develop and coach associates to drive results and healthy behaviors.
- Provide back-up to other department managers.
- Ensure successful opening of store: e.g. opening registers, safe counts, change order, and closing managers safe room paperwork audit and verification.
- Follow and enforce strict safety policies and procedures for animals and employees in the store.
- In-depth knowledge of all policies regarding position, departments, and operations.
- Proficient in handling escalated customer issues and requests.
- Training in sales culture and the execution of culture to associates.
- Researched and reconciled discrepancies between digital inventory records and physical counts.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Safeguarded accuracy through continuous audits of put-away and picking practices.
- Streamlines warehouse operations for increased efficiency through process improvements and staff training.
- Reduced shrinkage and improved inventory accuracy through strict backroom organization and cleanliness.
- Communicate with various business individuals for solutions in merchandising of departments and execution.
- Monitor labor control, some business expenses, and Shrink for optimal P&L results.
Education
Bachelor of Arts - Sociology
The University of Texas At El Paso
El Paso, TX12.2026
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2022
Skills
- Health and Safety Compliance
- Inventory Management
- Maintenance Planning
- Data Analysis
- Performance Reporting
- Logistics Oversight
- Performance Monitoring
- Financial Management
- P&L Management
- Workflow Optimization
- Customer Service
- Incidents Management
- Fluent in Spanish
- Policies and Procedures Implementation
- Complex Problems Analysis
- Unsurpassed Work Ethic
- Employee Motivation
Accomplishments
- SER average of 91.43% (e.g. 90.43%, 93.68%, 89.93%, 90.16%, and 93.05%)
- 2 successful Physical Inventories with a mininum of $16k + added to P&L.
- Some of the higher employee retention percentages in the entire company.
- Women In Leadership Ambassador and Alumini 2022
- The National Society of Collegiate Scholars, member since 2019.
- Published literary work - "Tour of a Dead Man" Chrysalis 2020.
- Habitat for Humanity volunteer, 2019.
- She-Builds volunteer, 2021.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Floor And Decor
10.2021 - Current
Installation Materials & Stone Department Manager
Floor And Decor
06.2021 - 10.2021
Deco Assistant Department Manager
Floor And Decor
06.2020 - 06.2021
Exports PRO Assistant Dept. Manager
Floor And Decor
06.2019 - 06.2020
Inventory and Compliance Auditor
Riggins Inventory Services, LLC
01.2019 - 06.2019
Merchandise and Inventory Manager
Petsmart
06.2012 - 01.2019
Bachelor of Arts - Sociology
The University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
El Paso Community College