JAMIE HORN
New Straitsville
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lincare
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Medical billing and coding.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Luxe Rehabilitation and Care Center
07.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Quality Assurance/In-Service Coordinator
Mount Aloysius Corp.
04.2021 - 06.2024
- Company Overview: Quality Assurance
- Documentation Auditing
- CPR/First-Aid/AED Instructor
- Incident Report Auditing
- Training New Employees
- Quality Assurance
Shift Supervisor
Mount Aloysius Corp.
10.2020 - 04.2021
- Staff assignment
- Scheduling
- Security measures
- Assisting in behavioral crises
- Ensuring smooth shift operations
- Assisting and Teaching Personal Hygiene Care
- Assisting and Teaching Daily Living Skills
- Transportation to Appointments
- Ensuring the Health and Well-Being of People with Developmental Disabilities
- Monitoring Overall Health and Safety of Individuals Served
Direct Support Professional
Mount Aloysius Corp.
04.2009 - 10.2020
Education
Tri-County Career Center
High School Diploma -
Miller High School
01.2009
Skills
- Attention to Detail
- Great Communication
- Management Skills
- Time Management
- Problem-Solving
- Multi-Tasking
- Team Collaboration
- Organizational Skills
- Record-Keeping and Analytical Skills
- Documentation
- Training Skills
- Excellent Customer Service
- Data Entry
- Paperwork Processing
References
- Stacey Bell, Activities Group Leader/Co-Worker, (440) 364-6338
- Jenny Sason, QIPD/Co-Worker, (740) 605-4306
- Amy Kunkler, DON/Co-Worker, (740) 296-9609
Timeline
Customer Service Representative
Lincare
09.2024 - Current
Receptionist
Luxe Rehabilitation and Care Center
07.2024 - 09.2024
Quality Assurance/In-Service Coordinator
Mount Aloysius Corp.
04.2021 - 06.2024
Shift Supervisor
Mount Aloysius Corp.
10.2020 - 04.2021
Direct Support Professional
Mount Aloysius Corp.
04.2009 - 10.2020
High School Diploma -
Miller High School
Tri-County Career Center