JAMIE HORN
New Straitsville
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lincare
Logan, OH
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Medical billing and coding.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Luxe Rehabilitation and Care Center
Lancaster, OH
07.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Quality Assurance/In-Service Coordinator
Mount Aloysius Corp.
04.2021 - 06.2024
- Company Overview: Quality Assurance
- Documentation Auditing
- CPR/First-Aid/AED Instructor
- Incident Report Auditing
- Training New Employees
- Quality Assurance
Shift Supervisor
Mount Aloysius Corp.
10.2020 - 04.2021
- Staff assignment
- Scheduling
- Security measures
- Assisting in behavioral crises
- Ensuring smooth shift operations
- Assisting and Teaching Personal Hygiene Care
- Assisting and Teaching Daily Living Skills
- Transportation to Appointments
- Ensuring the Health and Well-Being of People with Developmental Disabilities
- Monitoring Overall Health and Safety of Individuals Served
Direct Support Professional
Mount Aloysius Corp.
04.2009 - 10.2020
Education
Tri-County Career Center
High School Diploma -
Miller High School
01.2009
Skills
- Attention to Detail
- Great Communication
- Management Skills
- Time Management
- Problem-Solving
- Multi-Tasking
- Team Collaboration
- Organizational Skills
- Record-Keeping and Analytical Skills
- Documentation
- Training Skills
- Excellent Customer Service
- Data Entry
- Paperwork Processing
References
- Stacey Bell, Activities Group Leader/Co-Worker, (440) 364-6338
- Jenny Sason, QIPD/Co-Worker, (740) 605-4306
- Amy Kunkler, DON/Co-Worker, (740) 296-9609
Timeline
Customer Service Representative
Lincare
09.2024 - Current
Receptionist
Luxe Rehabilitation and Care Center
07.2024 - 09.2024
Quality Assurance/In-Service Coordinator
Mount Aloysius Corp.
04.2021 - 06.2024
Shift Supervisor
Mount Aloysius Corp.
10.2020 - 04.2021
Direct Support Professional
Mount Aloysius Corp.
04.2009 - 10.2020
High School Diploma -
Miller High School
Tri-County Career Center