Jamie Hunter
Crab Orchard,KY
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
Certification
Work History
Material Handler
Hitachi Vantara
Berea, KY
09052022 - 07012024
- Reported any malfunctions or damages of material handling equipment promptly.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Maintained accurate inventory records of all received items.
- Collaborated with team members to meet daily production goals.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Identified opportunities for process improvement in order to increase efficiency.
- Supported other warehouse personnel in completing tasks efficiently.
- Verified accuracy of shipments against purchase orders and invoices.
- Operated forklift in a safe manner to move large shipments within the facility.
- Performed regular cycle counts to ensure accuracy of inventory records.
Customer Service Representative
Uhaul Moving And Storage
Lexington, KY
03012017 - 01032020
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Patient Access Representative
Conifer Health
Lexington, KY
02162012 - 03062017
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Provided assistance to internal departments when needed.
- Collected co-pays and other payments from patients at time of service.
- Facilitated communication between patients, staff members, and third party payers.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Assisted with preparing daily cash reports for accounting department.
- Actively participated in team meetings and training sessions.
- Assisted with scheduling outpatient appointments.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Collaborated with other departments to ensure quality customer service was delivered.
- Communicated financial obligations to patients and collected fees at time of service.
Assistant Manager
Golden Corral Buffet and Grill
Georgetown, KY
09052006 - 02042012
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Skills
- Incident Reporting
- Goods Transport
- Material Handling
- Cycle counting
- Delivery Tracking
- Forklift Operation
- Teamwork and Collaboration
- Certified forklift operator
- OSHA Compliance
Affiliations
- Live on a small farm, learned the task of taking care of many animals at once.
- Pet and house sit.
- Still work in hospitality industry when I can.
- Love setting up a boring board room into a high class wedding reception.
Certification
- Forklifet
- Front desk Certificate for front desk with Wyndham Hotels
- Virtual Credit Cards certificate
- Working with Opera Certificate
- Leadership Skill Certificate
References
References available upon request.
Timeline
Material Handler
Hitachi Vantara
09052022 - 07012024
Customer Service Representative
Uhaul Moving And Storage
03012017 - 01032020
Patient Access Representative
Conifer Health
02162012 - 03062017
Assistant Manager
Golden Corral Buffet and Grill
09052006 - 02042012
- Forklifet
- Front desk Certificate for front desk with Wyndham Hotels
- Virtual Credit Cards certificate
- Working with Opera Certificate
- Leadership Skill Certificate