Jamie Hykes

Work with customers and collogues as needed to resolve issues,

Provide system support for various fraud systems/platforms, Perform other duties as assigned. Knowledge of department specific processes and procedures. I have good analytical, organizational, trouble shooting, and problem solution skills. I have Ability to elicit, gather, and analyze data , Good presentation and technical and non-technical communication skills, both verbal and written. good people skills with the ability to work with both management and staff employees, I'm able to meet deadlines.

• Development and training supervisor trained
• Boss help line trained
• Leader of PODS team chat
• KEAN flex force team trained.
• Training booster classes

• Provide technical and customer support via telephone for inbound calls
• Develop extensive knowledge of Vivint Smart Home's varied product line and installation processes
• Educate customers on the use of Vivint Smart Home systems and products
• Use Vivint Smart Home Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
• Create service tickets for issues not able to be resolved over the phone
• Accurately record customer's technical issues
• Answer customer's billing questions/concerns
• Proficient communication skills (verbal and written)
• Able to multi-task while using different internal programs
• Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
• Passion for providing quality customer service
• Comfortable with de-escalating phone calls
• Adapt to system/process changes quickly while retaining new information.

• Gathers demographic, employment and insurance data necessary for registration and verifies insurance coverage and benefits
• Performs financial screening
• Receptionist Duties, Telephone Procedures, Appointment Scheduling, Medical Records Management, Drug and Prescription Records, Filing Procedures, Office Maintenance, Collections
• Chart Management/ Medical Records, Laboratory Procedures, Assisting with Medications.

• Working under the supervision of the Customer Care Center Supervisors, the Customer Care Representative provides a variety of services through utilization of state-of-the-art telecommunications and computer information systems
• Patient appointments; insurance verification; physician to physician communication; public access to information and services; physician referral; coordinate the scheduling and registration process for patients of all reimbursement types, and assists the patient by explaining insurance eligibility status and benefits
• Exceptional communication, interpersonal skills and efficiency
• All of my activities conducted in a confidential, professional, and personable manner
• Performs other duties as needed.

• Gathers demographic, employment and insurance data necessary for registration and verifies insurance coverage and benefits
• Obtains applicable medical group or health plan billing addresses
• Performs financial screening
• Performs other duties as needed
• Works with the GERD team to obtain Medicare and medical eligibility.

• Answering phones, taking messages, scheduling appointments, verifying insurances, ICD-9/CPT coding, interpersonal customer service, call in prescriptions to pharmacies, patient payment recording, compiling amounts owed, use of basic medical terminology, medical billing/ collection, customer service, medical collections, general office data entry, bookkeeping, filing.