Jamie Iacovelli

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Established strong relationships with vendors and suppliers, negotiating favorable terms on equipment purchases and service contracts.
• Provided exceptional technical support, consistently surpassing client expectations for service quality.
• Streamlined communication processes by configuring and maintaining complex telecommunication systems.
• Assisted management in strategic planning initiatives by providing expert insights into current capabilities and projected growth opportunities within the telecommunications sector.
• Played an instrumental role in the successful completion of numerous high-profile projects, contributing to the company''s reputation for excellence in telecommunications analysis and support.

I was a customer service/project manager, when a new phone system/voicemail system or circuit was sold I would meet with the customer and gather all the database details so the systems could be programmed to exactly what the customer needed. I would collect all the phone numbers ( csr's) design call flows and customize all of the users' phones. Once the install was complete I would hold training sessions for all of the employees. Some of these deals involved large groups of employees, trying to keep them interested in learning about a new phone was a bit challenging but I loved it . I would then be the single point of contact for all of the customers needs.