Jamie Iedema
Healthcare Management
Dorr,MI
Summary
Skilled executive professional experienced in healthcare industry and demonstrated success learning new fields quickly. History of making substantial impacts with forward-thinking, resourceful and adaptable strategies. Successful at understanding markets, key business decisions and financial operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SENIOR DIRECTOR OF OPERATIONS
VITALSKIN DERMATOLOGY
URBANA, IL
01.2021 - Current
- Directed and evaluated statistical benchmarking for financial and operational goals for Physician Owners/Shareholders
- Provided strategic direction on how best to achieve performance goals in clinical, human resources, operational, financial, and growth and development
- Develop and manage separate budgets for the practice totaling more than $45M in gross revenue for General Dermatology, Cosmetic, and Interventional Dermatology
- General, Esthetic, and Interventional Dermatology expertise
- Increased gross profit by 20% in the last 24 months
- Developed Supply Chain analysis for medical supplies purchasing and capital assets
- Performed financial, reimbursement, cost, and value analysis in conjunction with the departments of Finance, Billing, and Purchasing
- Supported 52 providers with daily business activities and strategic planning
- Direct leadership for multiple sites in the Midwest Region which included Chicago, St. Louis, Louisville, and other states
- Manage 11 direct staff reports and 100 non direct staff reports that include: Regional Managers,Practice Managers, Nursing Staff, Medical Assistants, Patient Service Representatives, Schedulers, and an Administrative Assistant
- Develop, analyzed, and implement business plans for short- and long-term strategic growth
- Directed Marketing Plan to meet key performance indicators for strategically grow overall practice and provider volumes
- Executive sponsor of numerous projects to improve efficiency through process enhancements
- Successfully launched associate incentive programs and career path development programs
PRACTICE ADMINISTRATOR
SOUTHWEST MICHIGAN DERMATOLOGY
PORTAGE, MI
01.2018 - 01.2021
- Directed and evaluated statistical benchmarking for financial and operational goals for Physician Owners/Shareholders
- Provided strategic direction on how best to achieve performance goals in clinical, human resources, operational, financial, and growth and development
- Develop and manage separate budgets for the practice totaling more than $14M in gross revenue for General Dermatology, Cosmetic, and Interventional Dermatology
- General, Esthetic, and Interventional Dermatology expertise
- Increased gross profit by 20% in the last 24 months
- Developed Supply Chain analysis for medical supplies purchasing and capital assets
- Performed financial, reimbursement, cost, and value analysis in conjunction with the departments of Finance, Billing, and Purchasing
- Supported 5 physicians and 8 mid-level providers with daily business activities and strategic planning
- Direct leadership for multiple sites in Southwest Michigan
- Manage 11 direct staff reports and 66 non direct staff reports that include: Managers, Nursing Staff, Medical Assistants, Patient Service Representatives, Schedulers, and an Administrative Assistant
- Develop, analyzed, and implement business plans for short- and long-term strategic growth
- Directed Marketing Plan to meet key performance indicators for strategically grow overall practice and provider volumes
- Executive sponsor of numerous projects to improve efficiency through process enhancements
- Successfully launched associate incentive programs and career path development programs.
DIRECTOR OF PHYSICIAN PRACTICE OPERATIONS
HOLLAND HOSPITAL
HOLLAND, MI
10.2017 - 06.2018
- Collaboration with Medical Directors, Vice Presidents, and Administrative Directors in preparing and presenting benchmark statistics for financial and operational management
- Directed and Managed separate budgets for the Pediatric Clinic, Adult Clinic, and Clinic Administration totaling more than $2.5M in expenditures and $60M in gross revenue
- Directed Supply Chain analysis for medical supplies purchasing and capital assets
- Directed financial, reimbursement, cost, and value analysis in conjunction with the departments of Finance, Billing, and Purchasing
- Supported 35 physicians with daily business activities and strategic planning
- Manage 5 direct staff reports and 125 non direct staff reports that include: Practice Administrators, Nursing Staff, Medical Assistants, Patient Service Representatives, Schedulers, and an Administrative Assistant
- Develop, analyze, and implement business plans for short- and long-term strategic growth
- Collaboration with Marketing to strategically grow overall practice and provider volumes
- Proposed ad Implemented IT systems to ensure clinic workflow is optimized and streamlined to reduce inefficiency
- Accomplishments:
- Integration of the Specialty Care Services-General Surgery, Neurology, Urology, ENT, Women’s Health, Breast
- Care Services, and Foot and Ankle
- Charged with strategic planning and KPI achievement
- Charged with marketing and patient growth
- Sit on multiple communities’ boards and chamber of commerce committee to represent the clinic.
GROUP FACILITY ADMINISTRATOR, REGIONAL OPERATIONS DIRECTOR
DAVITA HEALTHCARE PARTNERS
GRAND RAPIDS, MI
10.2015 - 10.2017
- Monitored the resolution and escalation of patient/family issues and coordinate special service recovery efforts
- Budgeted for and planned to realize expected levels of professional fee and technical revenue; account for and routinely report on status and changes in revenue; generate action plans to address financial issues
- Monitored operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and contracting for related service performance from other departments; adapt model based on strategic considerations and short-term fluctuations in the operating environment
- Coordinated service and departmental planning and process improvements across patient care, research, and academic dimensions; review proposed project initiatives strategic relevance and resource requirements; facilitate departmental prioritization
- Provided support for new program development, support faculty recruitment process, credentialing process and faculty development
- Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data in QuickBooks
- Provided structured feedback for each staff member through yearly development plans and informal and formal follow-up, handle performance issues of staff
- Accomplishments:
- Reorganized administrative oversight and daily operations
- Create a safety team to enhance the safety culture
- Prepare budgets, SOP’s, proposals, and reports
- Developed and maintained organizational policies and procedures
- Developed programs for BBCs insurance and was then appointed project lead on multiple projects
REGIONAL MANAGER
ALLIANCE/HNI HEALTHCARE SERVICES
OWOSSO, MI
05.2010 - 11.2013
- Lead large scale personnel to deliver specific course, community and corporate strategic
- Collectively, achieved YOY growth of 3% EBITDA across portfolio over trailing 12
- As a corporate special project leader in 2014, overturned a three-year non-operational
- Reduced total expenses by $172K to budget to achieve maximum NOI for 2013
- Successfully increased revenue by 25%, under new annualized sales and contract renewals in Michigan
- Accomplishments:
- Develop and coordinate operational and logistical and writing/ changing policies
- Sat on multiple labor management boards
- Successfully negotiated two contracts
- Developed training for safety related tasks
- Development and coordinated safety rescue devices for disabled employees
- Successfully managed labor relation topic as the chief steward
REGIONAL CARDIOVASCULAR DIAGNOSTIC ULTRASOUND MANAGER
SPECTRUM HEALTH
GRAND RAPIDS, MI
03.2007 - 03.2012
- Directed performance in all areas of Regional Operations
- Carrying out regular operational reviews and agreeing improvement plans with Contract Managers
- Managing and leading regional management teams
- Effectively managing and coaching the range of managers that report to this role
- Responsible for the budgetary and cost control for each project
- Observing safety and security procedures; proactively reports potentially unsafe conditions to management
- Preparing and submitting weekly and monthly reports to senior managers on key performance metrics
- Acting upon client requests in an efficient manner
- Ensuring that stock is managed in line with the financial and operational requirements of the business
- Producing informative and concise reports and present these orally and in written form
- Managing relationships with your clients to generate repeat business
- Achieving national and regional targets as defined by annual objectives
- Accomplishments:
- Decrease inventory over use by $1.3 million in surgical instruments and equipment
- Redeveloped and maintain expense, equipment and vehicle logs
- Developed and maintained surgical logs and implant logs as designated by the state and federal governments
- Developed and coordinated a business growth plan
- Regional account growth by over 25%
- Increased revenue by an estimated $3 million
- Developed and implemented a vehicle maintenance program
Education
MASTER OF SCIENCE - Organizational, Healthcare Management
BELLEVUE UNIVERSITY, BELLEVUE
BACHELOR OF SCIENCE - Healthcare Management
BELLEVUE UNIVERSITY, BELLEVUE
APPLIED SCIENCE, Cardiovascular Technology, Cardiac Ultrasound
ASSOCIATES, SOUTHEAST TECHNICAL INSTITUTE, SIOUX
General Studies
ASSOCIATES OF LIBERAL ARTS-MINNESOTA WEST COMMUNITY COLLEGE
Skills
Performance Analysis
Capital spending
Strategic planning and execution
Process improvements
Staff training/development
Business Development
Relationship building
Product development
Effective leader
Budget development
Recruitment
Inventory management
Teambuilding
Client account management
Affiliations
Member of MGMA
ISHM- Institute for Safety and Health Management National Kidney Foundation
ARDMS Member
AHRQ- Agency for Healthcare Research and Quality
Certification
Registry Eligible Cardiovascular Sonographer
Timeline
SENIOR DIRECTOR OF OPERATIONS
VITALSKIN DERMATOLOGY
01.2021 - Current
PRACTICE ADMINISTRATOR
SOUTHWEST MICHIGAN DERMATOLOGY
01.2018 - 01.2021
DIRECTOR OF PHYSICIAN PRACTICE OPERATIONS
HOLLAND HOSPITAL
10.2017 - 06.2018
GROUP FACILITY ADMINISTRATOR, REGIONAL OPERATIONS DIRECTOR
DAVITA HEALTHCARE PARTNERS
10.2015 - 10.2017
REGIONAL MANAGER
ALLIANCE/HNI HEALTHCARE SERVICES
05.2010 - 11.2013
REGIONAL CARDIOVASCULAR DIAGNOSTIC ULTRASOUND MANAGER
SPECTRUM HEALTH
03.2007 - 03.2012
MASTER OF SCIENCE - Organizational, Healthcare Management
BELLEVUE UNIVERSITY, BELLEVUE
BACHELOR OF SCIENCE - Healthcare Management
BELLEVUE UNIVERSITY, BELLEVUE
APPLIED SCIENCE, Cardiovascular Technology, Cardiac Ultrasound
ASSOCIATES, SOUTHEAST TECHNICAL INSTITUTE, SIOUX
General Studies
ASSOCIATES OF LIBERAL ARTS-MINNESOTA WEST COMMUNITY COLLEGE