Jamie Jacobs
Summary
Results-driven Executive Assistant & Office Operations Manager with extensive experience, recognized for implementing strategic process improvements that significantly enhance productivity. Proficient in Operations Management and Relationship Building, with a strong focus on team development and operational efficiency. Consistently achieved notable increases in team performance and streamlined workflows to drive organizational success. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
8
8
years of professional experience
Work History
Willaim Ryan Homes
07.2024 - Current
- Organized events hosted by the CEO, including planning logistics and coordinating catering services.
- Designed PowerPoint presentations for quarterly divisional out-of-state meetings with top-level executives.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Managed special projects as assigned by the CEO in a timely manner.
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Took detailed notes in meetings and disseminated information afterward.
Division Office Manager
William Ryan Homes
01.2023 - Current
- Oversee office operations, ensuring adherence to company policies for a seamless experience and enhanced buyer satisfaction for new Division Startup
- Successfully managed a dynamic team comprising a Start Coordinator, Administrative Assistant, and Closing Coordinator
- Provided clear direction, set performance expectations, and fostered a collaborative environment to achieve team goals
- Maintained confidential records relating to personnel matters
- Utilized excellent organizational skills to prioritize tasks effectively
- Assisted in recruiting, onboarding and training new employees
- Fostered relationships with vendors to expedite orders, repairs and maintenance
Office Operations Manager
Stonefield Homes
06.2021 - 01.2023
- Analyze, develop, and implement process improvements to enhance quality, productivity, and efficiency for a new company start-up
- Established an effective system for tracking deadlines for departmental projects
- Trained new employees on office policies and procedures related to operations management
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided support to executive team by preparing reports, memos, letters and other documents as needed.
- Managed website content management systems (CMS) for efficient content updates.
- Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones.
Office Operations Manager
Mattamy Homes/New Synergy Homes (Formerly Oakdale/Hampton Homes- Centurion American)
08.2016 - 06.2021
- Assistant to CEO
- Analyze, develop, and implement process improvements to enhance quality, productivity, and efficiency for a new company start-up.
- Effectively Managed Warranty Department, Starts Department, and Closing Department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored performance metrics to identify areas needing improvement in office operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided support to executive team by preparing reports, memos, letters and other documents as needed.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
- Organized and led weekly Team Meetings
- Delegated work to staff, setting priorities and goals.
- Supervised daily workflow of all departments to ensure timely completion of projects.
- Developed strategic plans for improving operational processes and increasing productivity levels.
Skills
- Contract Administration
- Calendar management
- Travel arrangements
- Professional and mature
- Operations Management
- Hiring/Training/Onboarding
- Staff Management
- Office Management
- Policy Development
- Employee Training
- Technical Support
- Performance Improvement
- Relationship Building
- Workflow Planning
- Project planning
- Administrative Oversight
- Workflow Optimization
- Document Management
- Problem Solving
- Facility Management
- Articulate and well-spoken
- Advanced MS office suite
Accomplishments
- Division Manager of the Year, William Ryan Homes 2023
Timeline
Willaim Ryan Homes
07.2024 - Current
Division Office Manager
William Ryan Homes
01.2023 - Current
Office Operations Manager
Stonefield Homes
06.2021 - 01.2023
Office Operations Manager
Mattamy Homes/New Synergy Homes (Formerly Oakdale/Hampton Homes- Centurion American)
08.2016 - 06.2021
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