Jamie James

Overview

• A McDonald's Crew Trainer is responsible for training Crew members and acting as a brand ambassador to help ensure that QSC&V are modeled for crew members and provided to our customers

Crew Trainers follow the 3-step training method to train crew on foundation topics and production and service areas. They wear five different hats; role model,coach,teacher,expert and hospitality ambassador to plan for monitor and provide feedback on crew member learning and performance.

Crew trainers- communicate to management on crew member production and services issues. The Crew Trainer role is a feeder role to shift Management.

Crew Trainers are also- Responsible for helping to meet targets during their shift and their departments to reach their target goals.

Responsibilities

Food Safety

• Adhere to all food safety standards
• Educate crew members on food safety standards
• Complete food safety tasks when requested by management

Internal Communication

• Provide ongoing feedback to management on crew member performance
• Recommend potential crew trainer candidates to people manager
• Ask for feedback from managers

People Practices

• Involve management on personal or procedure differences when appropriate
• Perform other duties assigned by management

Production

• Monitor and correct production procedures including UHC.
• Monitor finished food quality

Safety & Security

• Adhere to all safety and security rules
• Educate crew members on safety and security rules

Training (Crew)

• Train and cross-train crew members using station guides and FRED
• Provide ongoing coaching
• Settle procedure differences
• Complete verifications on FRED
• Use tracking tools to monitor crew member certifications

Service

• Monitor and correct service procedures
• Follow customer recovery process when appropriate

Planned and daily maintenance/cleanliness

• Adhere to cleanliness standards
• Complete cleaning/PM tasks as required

Performance Targets

• Crew Trainers assist shift Managers and people Managers to meet these performance targets
• Assigned training PM and tasks complete
• KVS, FC,DT,OEPE, Times
• Any other restaurant goals