Jamie Jarrett
Columbus,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented Intake Specialist offering [Number] years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
Minerva Park Residential
2019.01 - 2020.03
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
Customer Service Associate
Applebee's Grill + Bar
2005.06 - 2008.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Social Service Assistant - Social Sciences
Sinclair Community College
Dayton, OH09.2018
Community And Social Services Specialist - Social Sciences
Sinclair Community College
Dayton, OH09.2018
Chemical Dependency Counselor Assistant - Social Sciences
Sinclair Community College
Dayton, OH09.2018
Customer Service Specialist - Social Sciences
Sinclair Community College
Dayton, OH09.2018
Skills
- Charting and Clinical Documentation
- Patient Scheduling
- Collecting Intake Information
- Rehabilitation Medicine
- Multi-Line Phone Systems
- Call Transfers
- Office Supplies and Inventory
- Inquiry Requests
- Operational Requirements
Timeline
Intake Coordinator
Minerva Park Residential
2019.01 - 2020.03
Customer Service Associate
Applebee's Grill + Bar
2005.06 - 2008.07
Social Service Assistant - Social Sciences
Sinclair Community College
Community And Social Services Specialist - Social Sciences
Sinclair Community College
Chemical Dependency Counselor Assistant - Social Sciences
Sinclair Community College
Customer Service Specialist - Social Sciences
Sinclair Community College
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