Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Jefferson

Port Republic,United States

Summary

Proven Dental Office and Billing Manager with a track record of enhancing Waldorf Cosmetic & Implant Dentistry's operations. Excelled in insurance billing and patient relations, boosting revenue and customer loyalty through effective problem resolution and treatment planning. Skilled in HIPAA compliance and dental software, demonstrating a blend of technical proficiency and exceptional communication. Dedicated billing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven billing experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.

Overview

13
13
years of professional experience

Work History

Dental Office Manager

Waldorf Cosmetic & Implant Dentistry
08.2011 - 04.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Billing Manager

EJR Trucking Inc.
09.2017 - 01.2023
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Worked with customers to develop payment plans and bring accounts current.
  • Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
  • Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Education

The Community College of Baltimore County
Catonsville, MD

Dental Hygiene

The Community College of Baltimore County
Catonsville, MD
04.1986

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
06.1982

Skills

  • Treatment Planning
  • Dental software proficiency
  • Insurance Billing
  • Schedule Management
  • Dental Office Management
  • Patient Scheduling
  • Patient Relations
  • Payment plans
  • HIPAA Compliance
  • Scheduling
  • Oral communication
  • Employee Training
  • Patient Care
  • Electronic Dental Record (EDR)
  • Office Administration
  • Inventory Management
  • Medical Records Management
  • Appointment Coordination
  • Infection Control
  • Office meetings
  • Regulatory Requirements
  • Computer Skills
  • Scheduling and Coordinating
  • Customer Service
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Hiring and Training
  • Staff Management
  • Problem Resolution
  • Staff Development
  • Financial Management
  • Managing Operations and Efficiency

Timeline

Billing Manager

EJR Trucking Inc.
09.2017 - 01.2023

Dental Office Manager

Waldorf Cosmetic & Implant Dentistry
08.2011 - 04.2024

The Community College of Baltimore County

Dental Hygiene

The Community College of Baltimore County

High School Diploma -

Glen Burnie High School
Jamie Jefferson