Jamie Jeffrey
Woburn,MA
Summary
Experienced and compassionate Animal Control Officer looking to tackle new responsibilities and build upon skills. Comprehensive experience writing reports of animal abuse, neglect and hoarding. Manages multiple emergency situations per day. Handling aggressive and non-aggressive wild and domestic animals. Sound knowledge of animal control ordinances and animal behavior management techniques. Skilled at transporting animals between shelters, checking animals for proper identification and vaccinations. Coordinated the annual license campaign and licensed over 4,000 dogs yearly.
Compassionate professional in animal welfare known for high productivity and efficiency in task completion. Skilled in safely handling and capturing animals, effectively communicating with the public regarding animal control issues, and maintaining detailed records of activities.
Excel at problem-solving, empathy, and teamwork to ensure both community safety and animal welfare. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Animal Control Officer
Cambridge Animal Control
Cambridge, MA
03.2019 - Current
- Responded to animal control related calls and complaints from the public.
- Issue quarantines.
- Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
- Documented all activities in computerized records management system.
- Assisted in the capture of stray animals using humane trapping techniques.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Developed educational materials about responsible pet ownership practices.
- Attended court hearings regarding alleged violations of animal control laws.
- Enforced licensing requirements for pets within city limits.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Performed euthanasia when necessary according to established guidelines.
- Provided instruction to staff members on proper handling techniques for various types of animals.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Facilitated adoptions at local shelters or other rescue organizations.
- Organized special projects aimed at improving overall standards of animal care.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Advised citizens on wildlife issues such as raccoon removal or bat infestations.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided food and water for neglected or improperly supervised animals.
- Investigated reports of animal abuse and issued citations and warnings.
- Organized adoption of unclaimed animals with local rescue shelters.
- Maintained files of impoundments and dispositions of animals.
- Answered public inquiries, regarding animal control operations.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
Manager
Woburn Animal Hospital-Ledgebrook Kennel
Woburn, MA
01.2004 - 03.2024
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Managed scheduling, billing and payroll for staff of 8-10 kennel assistants.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Documented animals' weight, size and condition in computer system
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Reset procedure rooms between appointments and disinfected equipment.
- Trained animals in behavioral compliance or other special routines or commands.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Resolved any customer complaints quickly and efficiently.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Performed basic grooming tasks such as brushing fur coats or trimming nails when needed.
- Created marketing campaigns to attract new customers and increase revenue from existing clients.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Trained new employees on proper handling techniques for different types of animals.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Developed and implemented kennel policies and procedures.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Provided training to staff on proper handling techniques for animals.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Restrained animals to protect veterinarians from potential harm.
- Kept detailed records of animal treatments and medications.
- Followed safety protocols for handling animals.
Education
GED -
Westover Job Corps
Chicopee, MA01-2004
Skills
- Public Safety
- Rabies vaccinated
- Domestic and Wild animal capturing
- Local ordinances knowledge
- Familiarity with animal behaviors
- Two-way radio operations
- Animal behavior management techniques
- Animal Handling
- Compassion and Empathy
- Adaptability
- Time management abilities
- Teamwork and Collaboration
- Goal Setting
- Analytical Thinking
- Professional Demeanor
- Written Communication
- Professionalism
- Decision-Making
- Problem-solving aptitude
- Multitasking
- Facility Inspections
- Report Preparation
- Continuous Improvement
- Problem-Solving
- Public Education
- Animal Care
- Reliability
- Self Motivation
- Organizational Skills
- Attention to Detail
- Task Prioritization
Certification
- Animal Control Certification Academy for Massachusetts Animal Control Officers
- Mass Animal Fund Program CE
- FEMA Pet Disaster Preparedness & Recovery
- Core Competencies
Timeline
Animal Control Officer
Cambridge Animal Control
03.2019 - Current
Manager
Woburn Animal Hospital-Ledgebrook Kennel
01.2004 - 03.2024
GED -
Westover Job Corps
- Animal Control Certification Academy for Massachusetts Animal Control Officers
- Mass Animal Fund Program CE
- FEMA Pet Disaster Preparedness & Recovery
- Core Competencies
Similar Profiles
Anacani SerratoAnacani Serrato
Shelter Service Representative at San Francisco Animal Care And ControlShelter Service Representative at San Francisco Animal Care And Control
Sarah PonceSarah Ponce
Volunteer at Montgomery County Animal Care and ControlVolunteer at Montgomery County Animal Care and Control
Nickiah SteuryNickiah Steury
Lead Animal Control Officer at Bloomington Animal Care & ControlLead Animal Control Officer at Bloomington Animal Care & Control