Jamie Johnson
El Paso,TX
Summary
Proven track record in enhancing customer engagement and loyalty at Walgreens, leveraging exceptional customer service and organization skills. Expert in team collaboration and adaptability, significantly improving service delivery. Mastered safe food handling and cleanliness standards, contributing to a positive dining experience at Italian Garden Cafe. Demonstrated hospitality service expertise, driving brand loyalty and operational excellence.
Overview
10
10
years of professional experience
Work History
Beauty Advisor
Walgreens
04.2017 - 11.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Marriott Rewards Agent
Marriott International, Inc.
01.2013 - 04.2017
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Cashier
Walgreens
07.2011 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Italian Garden Cafe
05.2008 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Smithson Valley High School
Bulverde05.2007
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Safe Food Handling
- Cleanliness standards
- Food Running
Timeline
Beauty Advisor
Walgreens
04.2017 - 11.2017
Marriott Rewards Agent
Marriott International, Inc.
01.2013 - 04.2017
Cashier
Walgreens
07.2011 - 02.2013
Server
Italian Garden Cafe
05.2008 - 06.2012
High School Diploma -
Smithson Valley High School