Jamie Johnson
Cincinnati,Ohio
Summary
I take pride in providing an excellent client experience. A highly motivated and dedicated first year massage therapist looking to maintain customer satisfaction and contribute to the success of your business and brand. In the near future I would like to obtain continued education in Sports massage ,Reiki, oncology massage and lymphatic drainage. The main goal is to provide commitment to my position,provide productive teamwork and help others to heal while enjoying a positive and potentially life changing experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Access Coordinator
Cincinnati Children's Hospital
Cincinnati, OH
09.2023 - Current
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Medical Massage Therapist
Cincinnati school of Medical Massage
Cincinnati, OH
06.2023 - 08.2024
- Developed a professional rapport with clients through compassionate listening skills and positive attitude towards their well-being.
- Instructed patients on proper stretching exercises to increase flexibility, improve circulation and reduce muscle tension.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
- Ensured that all equipment used was properly sanitized before use according to established protocols.
- Managed appointment scheduling while balancing customer service demands.
Scheduling Coordinator
Tri-Health Blood and Cancer Institute
Cincinnati, OH
08.2021 - 10.2022
- Offered a positive experience to families coping with the sensitive nature of Cancer and chemotherapy treatment.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure that the medical and infusion department schedules coordinate.
- Developed strategies for improving efficiency within the scheduling process.
- Set and confirmed patient appointments.
Assistant Manager/Shift Lead/Lifeguard
get air Trampoline park
West Chester, OH
09.2016 - 02.2020
- The number one priority at Get Air is to have fun and be safe
- We take pride in teamwork and ensuring that safety is our number one goal
- I took pride in building lasting customer relationships and providing the highest level of customer service
- Trained multiple new employees monthly
- Cross-trained and provided back-up for other employees when needed
- Created new processes and systems for increasing customer service satisfaction
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked as a team member performing cashier duties, productive assistance and routine cleaning
- Guaranteed positive customer experiences and resolved all customer complaints
- Regularly sought opportunities to up sell and add on additional merchandise
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Front Desk Receptionist
The Country Club of the South
Alpharetta, GA
10.2010 - 04.2012
- The Country Club of the South was my first employment opportunity
- During my employment at the country club, I learned the key principles of customer service
- Ensuring all customers were properly assisted with reservations appointments and large events
- Answering any questions or concerns regarding the members of the community
- Monthly statement reminder phone calls.
Education
Medical Massage certification - Medical Massage
Cincinnati School of Medical Massage
Cincinnati, OH08-2024
High School Diploma -
Centennial High School
Roswell, GA05-2013
Some College (No Degree) - Diagnostic Medical Sonography
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Eager first year massage therapist
- 900 hours of massage coursework
- Dedicated to learning more modalities
- Therapeutic massage
- Swedish massage
- Courteous demeanor
- Sharp problem solver
- Adaptive team player
- Energetic work attitude
- Scheduling appointments
- Large cash/check deposits
- Filing and clerical
- Store maintenance ability
- Strong organizational skills
- Customer service expert
- Scheduling
References
- Christine Frahm, General Manager, Get Air, (513)-717-1593, Getairmanagement@Gmail.com
- Kelli Quarles, Former co-worker, Get Air, (614)-549-8802
- Elizabeth Schiel, Massage instructor, lizzieschiel@gmail.com
Affiliations
I enjoying long trail walks and hiking in nature . I like to play the guitar and write music in my free time . I am currently learning the practice of breathwork and healing through meditation and yoga of the mind.
Accomplishments
- ROTC affiliation
- Excellent customer service award 2x - Cincinnati Children's Hospital
Certification
- CPR Certified
- Medical Massage Certification
Languages
English
Full Professional
French
Limited
Timeline
Access Coordinator
Cincinnati Children's Hospital
09.2023 - Current
Medical Massage Therapist
Cincinnati school of Medical Massage
06.2023 - 08.2024
Scheduling Coordinator
Tri-Health Blood and Cancer Institute
08.2021 - 10.2022
Assistant Manager/Shift Lead/Lifeguard
get air Trampoline park
09.2016 - 02.2020
Front Desk Receptionist
The Country Club of the South
10.2010 - 04.2012
Medical Massage certification - Medical Massage
Cincinnati School of Medical Massage
High School Diploma -
Centennial High School
Some College (No Degree) - Diagnostic Medical Sonography
Cincinnati State Technical And Community College
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