Jamie Johnson
Griffin,GA
Summary
With a proven track record at Home Depot, I've excelled in optimizing warehouse operations and store side management. My expertise in inventory management and commitment to safety, coupled with a talent for fostering employee engagement, have driven significant improvements in efficiency and customer satisfaction. My career path has been designed to have knowledge of many aspects of the company. My experience as a MET supervisor, all roles of an ASM and now as a supervisor in distribution, makes me a very diverse candidate. My dedication to my associates to train and develop for their next role in the company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Outbound Supervisor
Home Depot
02.2023 - Current
- Maximized warehouse space utilization, optimizing storage layouts. Maintaining dock supplies so associates can work more officient.
- Created contingency plans for potential disruptions in the supply chain, minimizing downtime during unexpected events such as power failure or equipment malfunctions.
- Improved overall productivity by implementing effective training programs for new hires and existing employees.
- Maintained accurate shipping SOP. Streamlining outbound operations to avoid delays or damages in deliveries.
- Increased on-time shipments by rigorously tracking daily progress using Pulse and Split screen. This helps prevent and single shipment errors.
- Streamlined outbound processes by implementing efficient strategies. Tracking MSBD to ensure customer service.
- Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Collaborated closely with inbound supervisors to ensure seamless coordination between departments for optimal workflow.
Outbound Supervisor
Home Depot
04.2022 - 02.2023
- Maximized warehouse space utilization, optimizing storage layouts to accommodate increased inventory levels.
- Maintained accurate shipping documentation, streamlining outbound operations to avoid delays or errors in deliveries.
- Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
- Collaborated closely with inbound supervisors to ensure seamless coordination between departments for optimal workflow.
- Ensured compliance with industry regulations regarding shipment labels, manifests, customs declarations for international shipments.
- Elevated customer satisfaction rates with timely order processing and prompt issue resolution.
- Implemented cost-reduction initiatives in the warehouse, such as consolidating shipments and optimizing loading procedures, resulting in reduced operational expenses.
- Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
- Motivated employees by setting clear expectations, providing regular feedback, and recognizing outstanding achievements through reward programs or promotions as appropriate.
Assistant Store Manager
Home Depot
08.2016 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Walked every department to ensure any safety issues. Addressed out of stocks with each area and created game plans for the day.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Keeping the overheads clean and the shelves stocked. Daily pack down to help with correct onhands.
- Rotated merchandise and displays to feature new products and promotions. Maintained full endcaps and clipstrips. Worked with the MET team to ensure the store sets are dont on time. Cleared lay downs for any new seasonal sets. Organized overhead space for new product.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance. Worked with each supervisor on how to increase sales and leads.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Corrected any miss punches and FMLA balances. Helped associates in need with the Homer Fund process.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations. Walked the back of the building to ensure a safe unloading area for trucks. Maintained a safe lumber and concrete overstock area.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Went over the importance of wing stacks and pack down with every department.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements with Homer awards and Bravo cards.
- Created and maintained safe and secure work environments for employees. Talked daily about use of safety gates and overhead safety standards. Caught Orange Handed cards for associates for being safe and using SIM procedures.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits. Maintained a good relationship with the Pro contractors and handled and job site delivery issues. Set up kids workshop and vendor promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Worked with department supervisors to maintain correct store coverage.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers. Made sure all displays and high value items are tagged and locked in cages.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness. Maintained signage and showroom displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers. Maintaining clip strips and shadow boxes. Walked with the MET supervisor to discuss the monthly playbook and future resets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Walked each area two hours before closing to address and issues. Made sure the store was open ready for the next morning.
MET Supervisor
Home Depot
08.2015 - 08.2016
- Led successful projects from inception to completion by setting clear objectives, managing resources, and tracking progress diligently. Handled all seasonal resets. Worked with the store on clearing areas for resets.
- Developed relationships with vendors and store associates.
- Achieved consistent on-time delivery of projects by closely monitoring progress against established deadlines.
- Fostered an environment of open communication within the team, promoting feedback sharing for ongoing growth and development. Great communication with the store manager to determine what is best for the store. Training for department supervisors to better understand what MET is responsible for.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers. Helped train supervisors to explain new products coming to the store.
Department Supervisor
Home Depot
11.2012 - 08.2015
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
MET Traveling Associate
Home Depot
10.2009 - 11.2012
- Assisted customers with product selection, enhancing overall shopping experience.
- Stocked shelves for optimal product availability and store presentation.
- Maintained clean and organized work areas, ensuring safety and accessibility.
- Enhanced product knowledge to assist customers effectively with their needs.
- Collaborated with team members to manage inventory and restock items.
- Organized promotional displays, drawing attention to featured products.
- Improved team dynamics by supporting colleagues during peak hours.
Freight Team Associate
Home Depot
10.2007 - 11.2009
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
Education
High School Diploma -
Reynoldsburg High
Reynoldsburg Ohio06-1995
Skills
- Shipping and receiving
- Warehouse operations
- Workload prioritization
- Staff training and development
- Continuous improvement mindset
- Environmental awareness
- Team building expertise
- Employee engagement
- Decision-making capacity
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Safety conscious
- Multi-tasking skills
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Self motivation
- Conflict resolution
- Goal setting
- Hazardous materials handling
- Inventory management
- Communication skills
- Detail orientation
Timeline
Outbound Supervisor
Home Depot
02.2023 - Current
Outbound Supervisor
Home Depot
04.2022 - 02.2023
Assistant Store Manager
Home Depot
08.2016 - 04.2022
MET Supervisor
Home Depot
08.2015 - 08.2016
Department Supervisor
Home Depot
11.2012 - 08.2015
MET Traveling Associate
Home Depot
10.2009 - 11.2012
Freight Team Associate
Home Depot
10.2007 - 11.2009
High School Diploma -
Reynoldsburg High
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