Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jamie Johnson

Dallas,TX

Summary

Experienced professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

Overview

7
7
years of professional experience

Work History

Account Manager

Talus Payments
01.2023 - 02.2025
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Delivered high quality customer service through inbound and outbound calls
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

Benefits Enrollment Specialist

Willis Towers Watson
10.2020 - 12.2022
  • Reconciled monthly billing statements from insurance carriers, identifying discrepancies and resolving issues promptly.
  • Handled confidential benefit enrollment data with precision and adhered to compliance standards.
  • Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
  • Conducted regular audits of benefit enrollments, ensuring compliance with company policies and applicable laws.

Technical Support Representative

Blackboard Inc.
05.2018 - 10.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.

Education

High School Diploma -

Desoto High School
01.2017

Skills

  • Technical Support
  • Data Entry
  • Customer Service
  • Account Management
  • Claims
  • Quality Assurance
  • Salesforce CRM
  • Zendesk
  • Microsoft office
  • Active listening

Timeline

Account Manager

Talus Payments
01.2023 - 02.2025

Benefits Enrollment Specialist

Willis Towers Watson
10.2020 - 12.2022

Technical Support Representative

Blackboard Inc.
05.2018 - 10.2020

High School Diploma -

Desoto High School

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