Jamie Johnson
East Dublin,GA
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Point32Health
08.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Met productivity goals of 65+ authorizations entered per day, while working towards exceeding numbers with both quality and precision.
Referral Coordinator
Dublin Medical Center
01.2024 - 07.2024
- Demonstrated strong attention to detail and organizational skills in managing approximately 30-40 referrals per day while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Served as a liaison between primary care physicians, specialists, and patients fielding 40-50 calls and emails per day to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Administrative Assistant
Dunhill Companies
09.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Key Holder
American Eagle Outfitters, Inc
01.2022 - 07.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed 5-7 store personnel per shift by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Sales Associate
Belk Department Store
11.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GA12-2024
Associate of Science - Psychology
Georgia Military College
Milledgeville, GA12-2021
Skills
- Multi-line phone systems
- Task prioritization
- Team management
- Verbal and written communication
- Organizational skills
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Quickbooks
- Data entry
- Charting and clinical documentation
Timeline
Intake Coordinator
Point32Health
08.2024 - Current
Referral Coordinator
Dublin Medical Center
01.2024 - 07.2024
Administrative Assistant
Dunhill Companies
09.2022 - 10.2023
Key Holder
American Eagle Outfitters, Inc
01.2022 - 07.2022
Sales Associate
Belk Department Store
11.2020 - 12.2021
Bachelor of Science - Psychology
Valdosta State University
Associate of Science - Psychology
Georgia Military College
Similar Profiles
Kyle GreerKyle Greer
Provider Enrollment Supervisor at Point32HealthProvider Enrollment Supervisor at Point32Health
Fatima Cabrera WoodsonFatima Cabrera Woodson
Vice President, Provider Network Contracting at Point32HealthVice President, Provider Network Contracting at Point32Health
SELENA SUTTONSELENA SUTTON
Member Service Representative at Point32HealthMember Service Representative at Point32Health
Ashli ReedAshli Reed
Paraprofessional at West Town ElementaryParaprofessional at West Town Elementary
Mack HurstMack Hurst
Clamp Operator at BestbuyClamp Operator at Bestbuy