Jamie Johnson
U.S. Bank Home Mortgage
Owensboro,KY
12
years of professional experience
Reliable mortgage servicing professional with over ten year in the industry, and over five years of experience in the property preservation field. Adept at organization, multi-tasking, and efficiency.
Work History
Performing Operations Support Specialist
3 Years 10 Months- Assisted in the development of training materials to support ongoing employee education initiatives.
- Trained new team members on operational procedures and software tools for improved performance.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Communicated with customers via email, mail, and fax in order to resolve issues or questions regarding their accounts.
Default Resolution Specialist
5 Years 4 Months- Collaborated with cross-functional teams to streamline default resolution processes and enhance customer experience.
- Mentored junior specialists on effective communication strategies for borrower outreach and engagement.
- Researched routine and complex problems in order to develop effective solutions.
- Excelled under pressure in high-volume environments, prioritizing tasks effectively while maintaining exceptional attention to detail.
- Maintained accurate records of client interactions, ensuring up-to-date documentation for future reference or escalation purposes if necessary.
- Assisted in the development of training materials for new hires, fostering an environment of continuous improvement within the department.
- Strengthened relationships with external parties, like city/county regulation departments and legal representatives, to effectively manage defaulted accounts.
- Coordinated with third-party preservation services to assess and repair abandoned properties.
- Reviewed vacant property inspections reports to verify condition and approve or deny suggested services to bring into compliance condition.
- Updated accounts, organized paperwork and generated documents.
Foreclosure Specialist
2 Years 7 Months- Managed foreclosure process timelines to ensure compliance with regulatory requirements and company policies.
- Reviewed and processed foreclosure documents for accuracy, ensuring adherence to legal standards and company protocols.
- Mentored junior specialists in case management techniques, fostering a culture of collaboration and continuous improvement.
- Conducted regular audits of foreclosure files to ensure compliance with internal policies and external regulations.
- Performed proper calculations and prepared payoff figures.
- Demonstrated expertise in various federal and state regulations governing foreclosures, ensuring full compliance with all legal requirements.
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
- Collaborated with legal teams to ensure compliance with state and federal regulations during foreclosure proceedings.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Ensured strict adherence to deadlines by closely monitoring case progress and proactively addressing potential delays.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
- Reviewed loan and foreclosure documents and verified for accuracy.
Education
High School Diploma
Skills
Operational efficiency
Scheduling management
Operations tracking
Workflow streamlining
Analysis and research
Reporting and documentation
Analytical thinking
Time management
Attention to detail
Multitasking
Organizational skills
Adaptability and flexibility
Timeline
Performing Operations Support Specialist
U.S. Bank Home Mortgage
08.2022 - 06.2026Read More
Default Resolution Specialist
U.S. Bank Home Mortgage
04.2017 - 08.2022Read More
Foreclosure Specialist
U.S. Bank Home Mortgage
09.2014 - 04.2017Read More
Daviess County High School
High School Diploma
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