Jamie Jolley
Spanish Fork,UT
Summary
Seasoned Member Services Specialist known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, data analysis and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Benefit Ops/Member Services Specialist
Smithrx
04.2022 - Current
- Duties include taking calls from members, pharmacies and providers regarding medications, medication coverage and anything related to the PBM space.
- Benefit Ops rotation QA Analyst. Duties include Quality Assurance for 1/1 new builds as well as amendments.
Experienced Maker
Cricut
Provo, Utah
11.2019 - 01.2023
- Answer inbound calls from Members regarding Cricut cutting machines and software
- Troubleshoot Issues with members
- Process replacements
- Answer any questions or concerns on products
Reservations
JetBlue
Salt Lake City, Utah
10.2014 - 01.2020
- Answer incoming calls and chats regarding airline reservations
- Book Airline reservations, make changes and process refunds
Education
High school diploma -
East Shore High School
Orem, UT06.1995
Skills
- Customer service
- Accurate Data Entry
- Salesforce
- Computer skills
- Problem solving
- Type 70 WPM
- Laker
- Slack
- Windows/Mac
- Excel
- Attention to detail
- Communication skills
- JIRA proficiency
Timeline
Benefit Ops/Member Services Specialist
Smithrx
04.2022 - Current
Experienced Maker
Cricut
11.2019 - 01.2023
Reservations
JetBlue
10.2014 - 01.2020
High school diploma -
East Shore High School