Jamie Jones

• Monitored industry trends to identify opportunities for improvement.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Managed day-to-day business operations.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Assessed income and expenses and adapted plans to improve profit levels.
• Monitored changes in State and Federal business laws to maintain compliance as single member LLC providing Personal Care Services.
• Generated leads to meet and exceed revenue goals by identifying new clients.

• Developed and implemented effective strategies to increase client satisfaction, develop customer loyalty and improve operational efficiency.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
• Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
• Developed detailed plans based on broad guidance and direction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Provided compassionate and attentive care to elderly patients in their homes.
• Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
• Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
• Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Delivered emotional support to patients and families during challenging times.
• Evaluated patient histories, complaints, and current symptoms.
• Reviewed patient history to verify conditions and current medications.

• Maintained compliance with state regulations regarding home health care services.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Educated patients and families on disease processes, medications and treatments.
• Assessed patients' health status and developed individualized care plans to suit needs.
• Reviewed patient history to verify conditions and current medications.

• Conover Credential Workplace Readiness Job Keeping Certificate exhibiting strength in Performance Reviews.
• Conover Credential Workplace Readiness Job Readiness exhibited exceptional skills in Attitude. Communication, Planning and Organizing. Critical Thinking, Interpersonal Social Skills, Teamwork, Professionalism and Media Rules.

• Awarded 1st place winner of the Job Interviewing Skills portion of our State competition for Health Occupations Students of America
• Health Occupations Students of America Member,as well as, Vice President of our local HOSA Chapter 2003-2004 Member

• 4.0 GPA
• Relevant Coursework: Staff Management, Development and Fiscal A/R responsibility
• Professional Development: Team Management
• Maintaining Compliance with Oklahoma State Department of Health and Nurse Practice Act

• Awarded Excellence in Clinical Assessment from Purcell Municipal Hospital Emergency Department.
• 3.79 GPA
• Extracurricular Activities: Health Occupations Students of America Member for local chapter.

Online Self Paced course for 12 months. Once class is completed student will be able to sit for their ParaLegal Certification Exam