Jamie Jones
Albuquerque,NM
Summary
I hold dual citizenship between the USA and Ireland, the EU. I am a dynamic store manager at Trader Joe's, with a proven track record in inventory management and exceptional customer service. I have opened 9 stores in 3 regions, and have done everything from constructing the shelves to hiring and training the teams, implementing safety strategies, fiscal planning, HR training, harrasment training, deescalation training, merchandising, and working side by side with my crew. I am skilled in team leadership and performance monitoring, and I provide regular feedback and opportunities to learn and grow. My focus is on the health of the team and the store, and I believe that we are better together. I successfully developed strategies that boosted sales and enhanced operational efficiency, fostering a motivated workforce dedicated to achieving goals, and delivering outstanding results. I believe that when a team is empowered and engaged, the rest falls into place because they want to do their best. My everyday goals include bringing out the best in my team by allowing them to be seen and heard as people, and encouraging their growth, ideas, and perspectives. I deliver their reviews, clean the bathrooms, and understand that they all have much to teach me.
Overview
18
18
years of professional experience
Work History
Store Manager
Trader Joe's
Albuquerque, New Mexico
10.2011 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored inventory levels and placed orders to restock shelves.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Event Coordinator for Bands
St. Augustine Ampitheatre, St. John's County
Saint Augustine, FL
03.2007 - 08.2010
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Evaluated event performance metrics against established goals and objectives.
- Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Worked with professional and trade associations to create memorable and successful events.
- Oversaw all aspects of event production from conception through completion.
- Reserved space, equipment and personnel needed to facilitate events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Served as primary contact person responsible for responding to inquiries about events.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Education
Bachelor of Science - Natural Sciences
Clayton College of Natural Health
Alabama05-2003
Bachelor of Arts - Psychology / Anthropology
University of New Mexico
Albuquerque, NMSkills
- Inventory management
- Sales forecasting
- Cash handling
- Employee Skill Enhancement
- Visual merchandising
- Customer service
- Team building
- Performance monitoring
- Conflict resolution
- Employee training
- Financial analysis
- Team development
- Team leadership and coaching
- Team motivation
- Employee terminations
- Friendly and positive
- Talent recruitment
- Store operations
- Customer response
- Employee scheduling
- Accurate cash handling
- Goals and performance
- Verbal and written communication
- Multitasking and organization
- POS systems
- Retail sales techniques
Affiliations
- Dean's list, Honor Society, Golden Key, Arts & Science Success Scholarship winner, 4.65 GPA
- I am an avid bike rider and love going on long trips on my bike.
- I love to travel! Prior to the pandemic, we traveled internationally twice a year.
- I have homeschooled 4 children, two that act in TV and film.
- I love to bake and cook, and used to have my own baking business where I baked for bands on tour. I baked for Willie Nelson, James Taylor, Steely Dan, Crosby Stills & Nash, and many more.
- I love plants and have had to stop buying them, though we do have a beautiful rose garden.
- I love to read, study and learn. I love to study the mind, cultures and the past. I love taking classes and am an online return learner at UNM.
- I love to be creative.
Timeline
Store Manager
Trader Joe's
10.2011 - Current
Event Coordinator for Bands
St. Augustine Ampitheatre, St. John's County
03.2007 - 08.2010
Bachelor of Science - Natural Sciences
Clayton College of Natural Health
Bachelor of Arts - Psychology / Anthropology
University of New Mexico