Jamie Jones

Trader Joe's

10.2011 - Current

Conducted daily store operations, including opening and closing procedures and cash handling.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Ensured compliance with safety regulations and company policies.
Recruited, trained and supervised new employees.
Monitored inventory levels and placed orders to restock shelves.
Created effective business plans to focus strategic decisions on long-term objectives.
Delegated work to staff, setting priorities and goals.
Strengthened work flow productivity by hiring, managing and developing top talent.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Established customer service standards and monitored staff compliance.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Updated and maintained store signage and displays.
Resolved customer complaints in a timely manner.
Monitored employee performance and identified performance gaps for corrective action.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.

Summary