Jamie Jordan
Las Vegas,NV
Summary
Highly skilled and reliable professional with a track record of exceeding homeowner and employer expectations through deep cleaning expertise and exceptional organizational skills. At AIL Insurance, demonstrated outstanding office management and customer relations, enhancing client satisfaction and workplace efficiency. Proven ability to multitask and maintain high standards of cleanliness, showcasing teamwork and a strong work ethic.
Overview
16
16
years of professional experience
Work History
Private House Cleaner
Independent Contractor - Self Employed
Las Vegas, NV
03.2022 - Current
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Effectively managed time-sensitive projects like air b&bs move-in/move-out cleanings that required quick turnaround times without sacrificing quality results.
- Preserved the longevity of delicate surfaces with careful cleaning techniques and appropriate product selections.
Dispatcher Office Assistant
World Flight Services
Las Vegas, NV
04.2016 - 02.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking on 10 plus fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
AIL Insurance
Whiting, IN
03.2012 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased employee satisfaction with well-maintained restrooms, including replenishing supplies as needed.
- Assisted with setting up meeting rooms for conferences or events, ensuring a clean and inviting space for attendees.
- Maintained a healthy work environment for employees by disinfecting surfaces and removing trash regularly.
Dispatcher
J &H Towing
Whiting, IN
07.2008 - 02.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Scheduled and organized tows.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Ensured a safe workspace by addressing spills and hazards promptly.
- Completed inventory checks on cleaning supplies regularly, notifying management when replenishment was necessary .
- Maintained a healthy work environment for employees by disinfecting surfaces and removing trash regularly.
- Improved office cleanliness by performing daily vacuuming, dusting, and mopping.
Education
Bartending Certificate - Bartending
Crescent Gaming And Bar Tending
Las Vegas, NV03.2023
High School Diploma -
Whiting High School
Whiting, IN06.2008
Skills
- Reliability
- Deep cleaning expertise
- Teamwork
- Residential Cleaning
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
Timeline
Private House Cleaner
Independent Contractor - Self Employed
03.2022 - Current
Dispatcher Office Assistant
World Flight Services
04.2016 - 02.2022
Office Manager
AIL Insurance
03.2012 - 12.2015
Dispatcher
J &H Towing
07.2008 - 02.2012
Bartending Certificate - Bartending
Crescent Gaming And Bar Tending
High School Diploma -
Whiting High School