Jamie Justice
Lyerly,GA
Summary
Dynamic professional with extensive experience in customer service and team management at First National Community Bank. Proven expertise in cash handling and customer relationship development, enhancing satisfaction through effective issue resolution. Recognized for training and mentoring staff, fostering a collaborative environment that drives performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Bank Teller
First National Community Bank
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2021 - 02.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Helped customers understand return policies and processed items.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
Store Manager
Factory Connection
04.2020 - 2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Chattooga High
Summerville, GAApplied Science
Georgia Northwestern Technical College
Rome, GASkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Customer needs assessment
- Regulatory compliance
- Customer relationship management (CRM)
Timeline
Bank Teller
First National Community Bank
02.2024 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2021 - 02.2024
Store Manager
Factory Connection
04.2020 - 2022
Chattooga High
Applied Science
Georgia Northwestern Technical College