Jamie Kelley
Winston-Salem,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Home Habilitation Technician
Bayada Home Health
02.2020 - Current
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Facilitated community integration for clients by assisting them in accessing local resources and participating in social activities.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Implemented behavior modification techniques according to individualized behavioral plans, resulting in decreased negative behaviors among clients.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Delivered training needs, behavior management and communication to support goal plans.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
Administrative Assistant
Abc Of Nc Child Development Center
02.2018 - 06.2020
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Billing Customer Service
MedQuest Associates
04.2016 - 11.2017
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Managed timely and effective replacement of refund checks to clients.
- Assisted in the deliverance of electronic correspondences related to billing activities.
- Collected and returned faxed attorney requests with requested documentation.
- Handled day-to-day accounting processes to balance bank accounts.
Server
Tom's Place
07.2013 - 04.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Customer Service Cashier
Chic-Fil-A
07.2010 - 06.2012
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash and card transactions to complete customer purchases.
Education
Associate of Science - Health Information Technology (RHIT)
Davidson-Davie Community College
Lexington, NC05.2022
Skills
- Physician support
- Medical History Documentation
- Heartsaver First Aid CPR AED
- Medical Terminology
Timeline
Home Habilitation Technician
Bayada Home Health
02.2020 - Current
Administrative Assistant
Abc Of Nc Child Development Center
02.2018 - 06.2020
Billing Customer Service
MedQuest Associates
04.2016 - 11.2017
Server
Tom's Place
07.2013 - 04.2016
Customer Service Cashier
Chic-Fil-A
07.2010 - 06.2012
Associate of Science - Health Information Technology (RHIT)
Davidson-Davie Community College