Jamie Kessinger
Hampton,VA
Summary
Dedicated small business owner and sales support representative. Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the company and the clients/customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Support Representative
Ferguson Enterprises LLC
Newport News, VA
04.2023 - Current
- Provided customer service and support to clients in a timely manner.
- Prepared sales orders for processing, ensuring accuracy of information provided by customers.
- Assisted with the development of marketing strategies to increase brand awareness and product visibility.
- Coordinated activities between various departments to ensure customer satisfaction.
- Processed invoices and payments accurately and efficiently.
- Generated reports on sales performance metrics for management review.
- Developed relationships with vendors to secure discounts on products and services.
- Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
QUALITY CONTROL
FULFILLMENT CENTER
11.2022 - Current
- Oversaw packages that needed to be picked up at local postal offices, arranging package deliveries, and pick-ups
- Shipped out packages after the quality control inspection was complete
- Inspected each received package for damages, confirmed the product quantity corresponds, removed recycling, and checked original invoices and packaging slips
- Input inspection data on my control panel
OWNER
PEACHY CLEAN SERVICES LLC
02.2020 - Current
- Served as principal stakeholder over organization's complete operations
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Consulted with customers to assess needs and propose optimal solutions
- Put together realistic budgets based upon costs and fees for successfully operating business
- Kept all building areas and equipment functional and well-organized to promote business performance
- Verified parts and materials through audit inspections and independent checks
CONSULTANT CONTRACTOR
TCDI
11.2022 - 01.2023
- Reviewed legal documents identifying and gathering information
- Coded the information verified into various fields within the database or document review platform
- Attended weekly meetings to brainstorm and give updates on project
- Worked to meet required specific deadlines for client
OPERATIONS COORDINATOR CONTRACTOR
TRUSTED HEALTH
10.2021 - 07.2022
- Implemented troubleshooting, root cause analysis and issue resolution with vendors
- Worked with vendors to make purchases and reconcile invoices for background checks as well as state checks
- Provided direction and guidance to internal teams in order to achieve targets with weekly focus groups
BARISTA
STARBUCKS
07.2021 - 12.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Recommended products based on solid understanding of individual customer needs and preferences
- Sanitized equipment and wiped down counters and tables to prevent the spread of germs
- I listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Prioritized drink requests while managing several other tasks
Education
HOMECARE AIDE CERTIFICATION -
BELLINGHAM TECHNICAL COLLEGE
Bellingham10.2009
Skills
- Focus and Follow-Through
- Hiring and Onboarding
- Records Organization and Management
- Inquiry Requests
- Corrective Actions
- Quality Assurance and Control
- Team Relationships
- Desktops, Laptops and Mobile Devices
- Strategic Goals
- Meeting Support
- Content Workflow Operations and Procedural Knowledge
- Performance Tracking
- Customer Relationship Management
- Complaint resolution
- Customer Order Management
- Professionalism
- Organizational Skills
- Self Motivation
- Team Collaboration
- Problem-Solving
- Customer Satisfaction
- Attention to Detail
- Reliability
- Processing payments
Timeline
Sales Support Representative
Ferguson Enterprises LLC
04.2023 - Current
QUALITY CONTROL
FULFILLMENT CENTER
11.2022 - Current
CONSULTANT CONTRACTOR
TCDI
11.2022 - 01.2023
OPERATIONS COORDINATOR CONTRACTOR
TRUSTED HEALTH
10.2021 - 07.2022
BARISTA
STARBUCKS
07.2021 - 12.2021
OWNER
PEACHY CLEAN SERVICES LLC
02.2020 - Current
HOMECARE AIDE CERTIFICATION -
BELLINGHAM TECHNICAL COLLEGE
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