Summary
Overview
Work History
Education
Skills
Certification
www.jamiekessler.com
Reference :
Timeline
Generic

Jamie Kessler

Vista,CA

Summary

Hello, I'm Jamie! With two years of dedicated self-study in coding and a recent graduation from Promineo Tech, I’m currently gaining valuable experience through my internship at GoGoPool. I’m excited to contribute my fresh perspective to a forward-thinking team and am seeking a permanent role where I can grow, learn, and make a meaningful impact.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Internship Front End Developer

GoGoPool
03.2024 - Current
  • Develop and Maintain User Interfaces: Build and maintain user-friendly and responsive web pages using HTML, CSS, and JavaScript.
  • Collaborate with Design and Development Teams: Work closely with designers to implement UI/UX designs and ensure consistency across different devices and browsers.
  • Optimize Web Performance: Utilize best practices for optimizing page load times and improving overall web performance.
  • Utilize Front-End Frameworks: Leverage React (or other relevant frameworks) to develop dynamic and interactive features.
  • Version Control: Use Git for version control to manage code changes and collaborate with other developers.
  • Web Performance Optimization: Techniques for improving page load times and user experience.
  • Update Layouts: Revise layouts to meet usability and performance standards, ensuring a seamless user experience.
  • Enhance User Interaction: Improve tools and features to boost user engagement and provide design flexibility.
  • Cross-Platform Development: Code features for both mobile and desktop platforms, ensuring a consistent user experience.

Administrative Office

Lowe's
02.2021 - Current
  • Administrative Support: Efficiently handle a range of administrative tasks including scheduling, correspondence, and office organization to support daily operations and enhance office efficiency
  • Customer Service Excellence: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience both in-person and over the phone.
  • Data Management: Maintain and update office records, including inventory, employee files, and financial documents, ensuring accuracy and confidentiality.
  • Operational Efficiency: Streamline office processes and procedures to improve overall productivity and workflow within the administrative department.
  • Team Collaboration: Work closely with management and other departments to coordinate tasks, support project initiatives, and contribute to team objectives.
  • Reporting and Documentation: Prepare and review reports, presentations, and other documentation to assist with decision-making and strategic planning.


Achievements:


  • Top Performance Award: Recognized as the top-performing administrative associate for outstanding efficiency and dedication to office management.
  • Customer Focus Award: Awarded for exceptional customer service, consistently delivering high-quality support and fostering a positive customer experience.

Inside Sales Specialist

Lowe's
04.2019 - 02.2021
  • Sales and Customer Engagement: Proactively engage with customers to understand their needs and provide tailored product recommendations, ensuring a positive and informative sales experience.
  • Product Knowledge: Develop and maintain a deep understanding of Lowe’s product offerings, including features, benefits, and applications, to effectively assist customers and drive sales.
  • Order Processing: Manage and process customer orders accurately and efficiently, including handling special orders, returns, and exchanges, while ensuring timely fulfillment.
  • Lead Generation and Follow-Up: Identify and pursue new sales opportunities through outbound calls, follow-up with potential leads, and nurture relationships to drive sales growth.
  • Customer Service: Address and resolve customer inquiries, issues, and concerns with professionalism and empathy, aiming to exceed customer expectations and build long-term relationships.
  • Sales Reporting: Track and report on sales performance metrics, including sales volume, customer interactions, and conversion rates, to support strategic decision-making and goal setting.
  • Team Collaboration: Work closely with other sales team members and departments to coordinate efforts, share best practices, and achieve sales targets and objectives.

Installed Sales Coordinator

Lowe's
08.2013 - 04.2019
  • Order Management: Oversee the setup and execution of installation projects, including processing special orders, coordinating with third-party service providers, and scheduling deliveries to meet customer needs.
  • Project Coordination: Track and manage the progress of installation projects from initial order through to completion, ensuring all milestones are met and any issues are promptly addressed.
  • Customer and Vendor Liaison: Serve as the primary point of contact for customers and vendors, facilitating communication and ensuring smooth coordination of installed sales services.
  • Documentation and Record-Keeping: File and maintain sensitive paperwork and project documentation accurately, including contracts, installation agreements, and delivery schedules, to ensure compliance and easy retrieval.
  • Problem Resolution: Handle any issues or discrepancies related to installations, orders, or deliveries, working with internal teams and external partners to resolve problems efficiently and effectively.
  • Vendor Coordination: Manage relationships with vendors, including scheduling and coordinating installation services, negotiating terms, and ensuring service quality standards are met.

Front End Supervisor

Lowe's Home Improvement
09.2008 - 08.2013
  • Front End Management: Oversee all front-end operations, including the customer service desk, checkout lanes, and customer flow, ensuring efficient and effective service delivery.
  • Staff Scheduling: Develop and manage staff schedules for front-end associates to ensure adequate coverage during peak and non-peak hours while optimizing labor costs.
  • Cash Office Management: Supervise cash office operations, including performing till audits, reconciling cash drawers, and ensuring accuracy in financial transactions.
  • Customer Service Resolution: Address and resolve customer issues and complaints promptly, ensuring high levels of customer satisfaction and maintaining a positive store environment.
  • Training and Development: Train, mentor, and evaluate front-end staff, providing ongoing support and feedback to enhance performance and customer service skills.
  • Operational Efficiency: Implement and monitor processes to improve the efficiency and effectiveness of front-end operations, including checkout procedures and customer service protocols.
  • Compliance and Security: Ensure adherence to company policies and procedures, including cash handling and security protocols, to maintain a safe and secure environment.
  • Performance Monitoring: Track and report on front-end performance metrics, including transaction accuracy, customer wait times, and service quality, to support continuous improvement.

Customer Service Associate

Lowe's Home Improvement
03.2003 - 09.2008
  • Customer Assistance: Provide exceptional service at the customer service desk, addressing a wide range of customer inquiries, issues, and concerns promptly and effectively.
  • Billing and Payments: Handle billing-related tasks, including processing payments, managing returns, and issuing refunds or credits as needed.
  • Order Management: Assist customers with order updates, including tracking, status inquiries, and resolving any issues related to order fulfillment.
  • Credit Card Applications: Process and assist customers with credit card applications, including explaining terms and managing application submissions.
  • Phone Handling: Answer and manage incoming phone calls, providing information, resolving issues, and directing calls to appropriate departments.
  • Reception Duties: Serve as the first point of contact for visitors, greeting them warmly, addressing their needs, and directing them to relevant staff or departments.
  • Problem Resolution: Identify and address customer issues and complaints, offering solutions and escalating complex matters to higher management as necessary.

Education

Certificate of Completion - Front End Developement

Promineo Tech Bootcamp
San Marcos, CA
08.2023

Computer Science - Computer Science

Victor Valley College
Victorville, CA
06.2005

High School Diploma -

Excelsior Charter High School
Victorville, CA
06.2002

Skills

  • Front-End Development: HTML5, CSS3, and JavaScript, with experience in building responsive and interactive web applications
  • Frameworks and Libraries: Skilled in React for creating dynamic user interfaces; experienced with Bootstrap for responsive design
  • Version Control: Competent in using Git and GitHub for version control and collaborative coding
  • Communication Tools: Familiar with Slack and Discord for team communication and project collaboration
  • Design and Prototyping: Experience with Figma for designing and prototyping user interfaces
  • Attention to Detail: Strong focus on accuracy and precision in coding and design
  • Web Components Development: Knowledgeable in creating and integrating reusable web components
  • Team Collaboration: Effective team player with experience working both independently and in collaborative team environments

Certification

  • Certified Front End Software Development Bootcamp, Mira Costa College - Powered by Promineo Tech

www.jamiekessler.com

My portfolio website is to showcase a range of projects I completed during my time at Promineo Tech, as well as my current work with GoGoPool that I am currently working on . One of the standout projects featured is an avatar builder I’m developing as part of my internship. This site highlights my skills and growth in front-end development and provides a glimpse into my hands-on experience with real-world applications.

Reference :

GoGoPool Lead Designer: 

William Dos Santos

will@multisiglabs.org

(442) 888-4260

Timeline

Internship Front End Developer

GoGoPool
03.2024 - Current

Administrative Office

Lowe's
02.2021 - Current

Inside Sales Specialist

Lowe's
04.2019 - 02.2021

Installed Sales Coordinator

Lowe's
08.2013 - 04.2019

Front End Supervisor

Lowe's Home Improvement
09.2008 - 08.2013

Customer Service Associate

Lowe's Home Improvement
03.2003 - 09.2008

Certificate of Completion - Front End Developement

Promineo Tech Bootcamp

Computer Science - Computer Science

Victor Valley College

High School Diploma -

Excelsior Charter High School
Jamie Kessler