Jamie Kessler

• Develop and Maintain User Interfaces: Build and maintain user-friendly and responsive web pages using HTML, CSS, and JavaScript.
• Collaborate with Design and Development Teams: Work closely with designers to implement UI/UX designs and ensure consistency across different devices and browsers.
• Optimize Web Performance: Utilize best practices for optimizing page load times and improving overall web performance.
• Utilize Front-End Frameworks: Leverage React (or other relevant frameworks) to develop dynamic and interactive features.
• Version Control: Use Git for version control to manage code changes and collaborate with other developers.
• Web Performance Optimization: Techniques for improving page load times and user experience.
• Update Layouts: Revise layouts to meet usability and performance standards, ensuring a seamless user experience.
• Enhance User Interaction: Improve tools and features to boost user engagement and provide design flexibility.
• Cross-Platform Development: Code features for both mobile and desktop platforms, ensuring a consistent user experience.

• Administrative Support: Efficiently handle a range of administrative tasks including scheduling, correspondence, and office organization to support daily operations and enhance office efficiency
• Customer Service Excellence: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience both in-person and over the phone.
• Data Management: Maintain and update office records, including inventory, employee files, and financial documents, ensuring accuracy and confidentiality.
• Operational Efficiency: Streamline office processes and procedures to improve overall productivity and workflow within the administrative department.
• Team Collaboration: Work closely with management and other departments to coordinate tasks, support project initiatives, and contribute to team objectives.
• Reporting and Documentation: Prepare and review reports, presentations, and other documentation to assist with decision-making and strategic planning.

Achievements:

• Top Performance Award: Recognized as the top-performing administrative associate for outstanding efficiency and dedication to office management.
• Customer Focus Award: Awarded for exceptional customer service, consistently delivering high-quality support and fostering a positive customer experience.
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• Sales and Customer Engagement: Proactively engage with customers to understand their needs and provide tailored product recommendations, ensuring a positive and informative sales experience.
• Product Knowledge: Develop and maintain a deep understanding of Lowe’s product offerings, including features, benefits, and applications, to effectively assist customers and drive sales.
• Order Processing: Manage and process customer orders accurately and efficiently, including handling special orders, returns, and exchanges, while ensuring timely fulfillment.
• Lead Generation and Follow-Up: Identify and pursue new sales opportunities through outbound calls, follow-up with potential leads, and nurture relationships to drive sales growth.
• Customer Service: Address and resolve customer inquiries, issues, and concerns with professionalism and empathy, aiming to exceed customer expectations and build long-term relationships.
• Sales Reporting: Track and report on sales performance metrics, including sales volume, customer interactions, and conversion rates, to support strategic decision-making and goal setting.
• Team Collaboration: Work closely with other sales team members and departments to coordinate efforts, share best practices, and achieve sales targets and objectives.

• Order Management: Oversee the setup and execution of installation projects, including processing special orders, coordinating with third-party service providers, and scheduling deliveries to meet customer needs.
• Project Coordination: Track and manage the progress of installation projects from initial order through to completion, ensuring all milestones are met and any issues are promptly addressed.
• Customer and Vendor Liaison: Serve as the primary point of contact for customers and vendors, facilitating communication and ensuring smooth coordination of installed sales services.
• Documentation and Record-Keeping: File and maintain sensitive paperwork and project documentation accurately, including contracts, installation agreements, and delivery schedules, to ensure compliance and easy retrieval.
• Problem Resolution: Handle any issues or discrepancies related to installations, orders, or deliveries, working with internal teams and external partners to resolve problems efficiently and effectively.
• Vendor Coordination: Manage relationships with vendors, including scheduling and coordinating installation services, negotiating terms, and ensuring service quality standards are met.

• Front End Management: Oversee all front-end operations, including the customer service desk, checkout lanes, and customer flow, ensuring efficient and effective service delivery.
• Staff Scheduling: Develop and manage staff schedules for front-end associates to ensure adequate coverage during peak and non-peak hours while optimizing labor costs.
• Cash Office Management: Supervise cash office operations, including performing till audits, reconciling cash drawers, and ensuring accuracy in financial transactions.
• Customer Service Resolution: Address and resolve customer issues and complaints promptly, ensuring high levels of customer satisfaction and maintaining a positive store environment.
• Training and Development: Train, mentor, and evaluate front-end staff, providing ongoing support and feedback to enhance performance and customer service skills.
• Operational Efficiency: Implement and monitor processes to improve the efficiency and effectiveness of front-end operations, including checkout procedures and customer service protocols.
• Compliance and Security: Ensure adherence to company policies and procedures, including cash handling and security protocols, to maintain a safe and secure environment.
• Performance Monitoring: Track and report on front-end performance metrics, including transaction accuracy, customer wait times, and service quality, to support continuous improvement.

• Customer Assistance: Provide exceptional service at the customer service desk, addressing a wide range of customer inquiries, issues, and concerns promptly and effectively.
• Billing and Payments: Handle billing-related tasks, including processing payments, managing returns, and issuing refunds or credits as needed.
• Order Management: Assist customers with order updates, including tracking, status inquiries, and resolving any issues related to order fulfillment.
• Credit Card Applications: Process and assist customers with credit card applications, including explaining terms and managing application submissions.
• Phone Handling: Answer and manage incoming phone calls, providing information, resolving issues, and directing calls to appropriate departments.
• Reception Duties: Serve as the first point of contact for visitors, greeting them warmly, addressing their needs, and directing them to relevant staff or departments.
• Problem Resolution: Identify and address customer issues and complaints, offering solutions and escalating complex matters to higher management as necessary.