Jamie Keys

Lead IT strategy development to align technology initiatives with organizational goals.

Oversee cybersecurity initiatives to ensure compliance with industry standards and safeguard sensitive data.

Direct vendor relationships, negotiate contracts, and optimize service delivery and cost-effectiveness.

Mentor IT staff, foster professional growth, and enhance team performance through targeted training programs.

Analyze emerging technologies and provide strategic recommendations for future investments aligned with business objectives.

Promote employee skill development by creating training programs that address both current needs and future technology trends.

Oversee budget planning for IT expenditures, ensuring resource allocation aligned with priorities.

• Implemented IT support strategies to enhance system reliability and user satisfaction.
• Analyzed network performance, identifying areas for improvement and optimizing configurations.
• Collaborated with cross-functional teams to integrate new software solutions into existing systems.
• Managed system upgrades, minimizing downtime while enhancing operational efficiency and effectiveness.
• Led troubleshooting efforts for hardware and software issues, improving response time for technical support requests.
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.

• Install, configure, maintain, and support HP business class PCs and MS Windows-based servers. Load and configure production servers in a Windows 98, XP, 2000, 2003 environment. Perform updates on Blackberry Enterprise Server. Maintain surf control web filter, update active directory – create E-mail accounts on Exchange server. Troubleshoot hardware, software problems. Deployment of Symantec Ghost Solutions 2.0. Installation and support for MS Suite 2000, 2003 packages. Monitor and Support 20 remote network locations. Provision remote user desktops, set-up PCs for digital X-ray equipment, set-up and calibration of monitors. Mentor junior IT personnel. Ability to multi-task, innovative and a self-starter.

• Company Overview: United States Naval Academy
• Provide Base Operations support and services within NDW East jurisdiction including the U.S. Naval Academy, NAVSTA Annapolis and NRL Chesapeake Beach Detachment. Core functions include customer advocacy, event planning, strategic implementation and program integration. Responsible for maintaining good order and discipline, enforcing Federal, State and Navy Regulations.

• Company Overview: USS Ross DDG-71
• Operation of radar and associated electronic equipment. Identify and maintain a display (plot) of the movement of ships, aircraft, missiles and natural objects detected by observing radar. Evaluate information collected by radar and appropriately disseminate it. Perform routine preventive maintenance on radar equipment and associated electronic hardware. Supervision and training of junior personnel operating radar and associated electronic equipment. Ploy display information, operation of radiotelephone and maintenance of activity logs. Resolution of course and speed problems using polar coordinate graph paper, perform duties of marine coastal radar navigator using nautical charts. Maintain strategic geographic and surface plots. Interpret international and inland nautical rules of the road.