Hard working and dependable professional successful at managing multiple priorities with a positive attitude. Uses interpersonal skills, excellent time management and problem-solving abilities to positively impact company success.
Overview
17
17
years of professional experience
Work History
Small Commercial Underwriting Associate
Hanover Insurance
09.2019 - Current
Provide support to Underwriting by gathering key data, making recommendations and accurately quoting.
Maintain close working relationships with agents.
Handle processing and system issues.
Bodily Injury Adjuster
Allstate Insurance
05.2018 - 09.2019
Maintain rapport with customers through regular follow ups
Review medical bills and records and complete evaluation to determine claim value
Negotiate and settle bodily injury claims
Liability Determination Claims Adjuster
Allstate Insurance
05.2016 - 05.2018
Investigate and evaluate liability, damages and coverages on auto claims
Provide quality service and consistent communication throughout entire claims process
Manage an inventory of open claims and maintain quality files for each claim.
Total Loss Service Adjuster
Allstate Insurance
03.2014 - 05.2016
Negotiate and settle auto total loss claims.
Investigate and settle auto theft and fire claims.
Provide customers with compassionate and efficient service.
Assistant Store Manager
Pacific Sunwear
08.2006 - 03.2014
Provide professional and friendly customer service
Work towards reaching company sales goals
Managed and coached staff of 12 employees. Hiring and training of new employees.
Education
Bachelor of Arts - Business Administration
Farmingdale State College
Farmingdale, NY
12.2013
Skills
10 years customer service experience
Ability to prioritize, multi task and efficiently complete tasks
Capable of quickly learning new concepts and adapting to change