Jamie Kimbrough
Murfreesboro,TN
Summary
Dynamic professional with a proven track record in customer service and problem-solving, exemplified during tenure at United Healthcare Group. Skilled in active listening and computer proficiency, consistently exceeded performance metrics, and turned challenges into positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
06.2018 - 10.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Walden Security
05.2014 - 06.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
CGS
01.2015 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
McDonald’s
05.2013 - 05.2014
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Cane Ridge High School
Antioch, TN05.2013
Skills
- Customer Service
- Problem Solving Abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call Center Experience
- Computer Proficiency
Timeline
Customer Service Representative
United Healthcare Group
06.2018 - 10.2024
Customer Service Representative
CGS
01.2015 - 05.2018
Security Officer
Walden Security
05.2014 - 06.2018
Crew Member
McDonald’s
05.2013 - 05.2014
Cane Ridge High School