Summary
Overview
Work History
Education
Skills
Relocated to West Orange, NJ
Timeline
Generic

Jamie King

West Orange

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

TD Bank
04.2024 - 04.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.

Manager

Massage Envy
02.2023 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Lawyer's Assistant

Cohen Stephen M Law Offices
04.2022 - 01.2023
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.

Assistant Manager

Gap Factory
03.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts - Business Administration And Management

Bethune-Cookman University
Daytona Beach, FL
05-2018

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Training and mentoring
  • Adherence to high customer service standards
  • Decision-making
  • Call center management
  • Workforce planning
  • Complaint handling
  • Customer satisfaction measurement

Relocated to West Orange, NJ

May 2025 

Timeline

Customer Service Manager

TD Bank
04.2024 - 04.2025

Manager

Massage Envy
02.2023 - 04.2024

Lawyer's Assistant

Cohen Stephen M Law Offices
04.2022 - 01.2023

Assistant Manager

Gap Factory
03.2021 - 04.2022

Bachelor of Arts - Business Administration And Management

Bethune-Cookman University

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