Jamie King-Jones
Supply,NC
Summary
To obtain a position where I can maximize my Health related skills, Quality assurance, Program development, Training experience, Detail analysis, and Customer Relationship Management experience with an emphasis on all age groups including the senior population.
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments. Major strengths include strong leadership, marketing and sales track record, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and Quality Assurance implementation, Thorough knowledge of skills needed to ascertain and problem solve to accomplish the company goals. Computer and Internet literate with a SEO and Social Media development, program utilization and App Development.
Overview
36
36
years of professional experience
Work History
Senior Flight Attendant
Piedmont Airlines/US Airways
Charlotte NC, Pittsburgh PA, NC
07.1987 - 01.2002
- Provided first aid assistance when needed in case of medical emergencies or injuries onboard the airplane.
- Adhered strictly to safety protocols while performing duties as Senior Flight Attendant.
- Communicated effectively with pilots regarding changes in weather conditions or air traffic control instructions during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Dealt with mechanical and passenger emergencies according to standards.
Director/Human Resources Manager
The Sholar Agency
Virginia Beach, VA
02.2002 - 04.2004
- Improved management of Client services, operations and product presentations to increase sales to growth over 130%
- Implemented procedures to help Agents increase Client base
- Implemented and developed new training program for new Agents.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
- Served as a public spokesperson at industry events or conferences.
Director
The Care Agency
Raleigh, NC
06.2004 - 08.2012
- Personally, Managed and Recruited 25 Insurance Agents
- Compliant in all aspects of training for proper representation of products
- Licensed and Certified to sell with numerous A+ Companies
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, hired and trained employees on operations and performance expectations.
- Developed New Training procedures, these techniques were implemented to increase sales to in excess of $250,000 within a 6-month period
- Automated Dial-er Programmer and Trainer
- Specialized in Senior Products/Medicare and Medicaid
- Extensive Education in the Elder Care field.
Marketing Director
Helping Hands of America
Raleigh, NC
12.2012 - 01.2014
- Responsible for Marketing/Presenting our services to Hospitals, Elder Care Facilities, Doctors
- In Charge of all Health Care related events in and around the Raleigh area
- Increased our name recognition in the Health Care arena
- Responsible for direct presentations to Doctors, Nurses, HR, Executive Directors, etc
- Developed Reports, Marketing Materials, Presentations, Power Point Presentations, Case Openings and follow-ups-Spreadsheet Tracking.
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
- Coordinated events such as trade shows and conferences to promote products or services.
Training Manager
BPL Plasma Donation Center
Wilmington, NC
01.2017 - 03.2019
- Standard Operating Procedures and Training related to phlebotomy and laboratory programs for all staff on a daily basis.
- Conducted regular audits of employee training standards
- Evaluated student performance during practical exams to assess competency levels in accordance with established guidelines.
- Demonstrated the use of various equipment such as centrifuges, needles, syringes, and equipment used in phlebotomy and plasma pheresis procedures.
- Identified potential errors or discrepancies that may occur during collection processes and provided corrective action plans accordingly.
- Monitored quality control measures within the laboratory setting to ensure compliance with safety protocols and regulations set forth by regulatory bodies.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Performed root cause analysis on nonconforming products, materials, and processes.
- Maintained records of test results, inspection data, and other pertinent information related to quality assurance operations.
Owner
Beach Hop Delivery and Transportation
Supply, NC
01.2021 - Current
- Developed mobile applications for iOS and Android platforms using Java, Objective-C, Swift, HTML5 and JavaScript.
- Analyzed user requirements and designed user interface solutions to meet customer needs.
- Integrated third-party APIs into mobile applications for increased functionality.
- Collaborated with design team to create visually appealing user interfaces.
- Deployed new versions of mobile applications to app stores in accordance with release schedules.
Education
Certificate - Phlebotomy
Brunswick Community College
Supply, NC11.2023
Certificate - Phlebotomy
BPL Training Facility
Orlando, FL03.2018
Skills
- Project and Team Management
- Business Development
- Marketing and Sales Strategy Development
- Accounting
- SEO Development, Email and Social Media Marketing
- Program Coordination
- Analytic Thinking and Implementing
- Training and Group Leadership/Speaking Engagements
- Relationship Builder and Educator
- Emergency Situations Management
- Training and Coaching
- Safety Procedures
Timeline
Owner
Beach Hop Delivery and Transportation
01.2021 - Current
Training Manager
BPL Plasma Donation Center
01.2017 - 03.2019
Marketing Director
Helping Hands of America
12.2012 - 01.2014
Director
The Care Agency
06.2004 - 08.2012
Director/Human Resources Manager
The Sholar Agency
02.2002 - 04.2004
Senior Flight Attendant
Piedmont Airlines/US Airways
07.1987 - 01.2002
Certificate - Phlebotomy
Brunswick Community College
Certificate - Phlebotomy
BPL Training Facility
Similar Profiles
Patrick K. MalenfantPatrick K. Malenfant
Aircraft Maintenance Supervisor at Skywest AirlinesAircraft Maintenance Supervisor at Skywest Airlines
John RockJohn Rock
Senior Manager, Tower (L6-HCC) at American AirlinesSenior Manager, Tower (L6-HCC) at American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Savannah CollettSavannah Collett
Front Desk Receptionist at Summit DermatologyFront Desk Receptionist at Summit Dermatology
Dawn MasonDawn Mason
Store Maintenance and Fuel Billing at J.T. Alexander & SonStore Maintenance and Fuel Billing at J.T. Alexander & Son