Jamie Kinkade
Hot Springs
Summary
Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
https://www.linkedin.com/in/jamiefreemyerkinkade/
Overview
9
9
years of professional experience
Work History
Project Coordinator
Self-employeed
04.2021 - 02.2024
- Booked tours and excursion prior to clients arrival
- Supervised multiple projects from project start through delivery by prioritizing needs
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
Independent Contractor With Liveops
Self-employeed
04.2019 - 04.2021
- Multiple projects including Nike shoes sales and technical issues, Individual Tax preparation and completed Health Care forms
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Customer Service Representative
Alorica at Home
04.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
TeleTech Holdings
04.2015 - 04.2017
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Seminars in Marketing And Business Management -
Online
Tourism And Travel Services Marketing Operations
Evolution Travel Academy
RemoteBachelor of Arts - Fashion And Interior Design
Stephens College
Columbia, MOSkills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Decision-Making
- Documentation Management
- Critical Thinking
- Flexible and Adaptable
- Attention to Detail
Timeline
Project Coordinator
Self-employeed
04.2021 - 02.2024
Independent Contractor With Liveops
Self-employeed
04.2019 - 04.2021
Customer Service Representative
Alorica at Home
04.2017 - 04.2019
Sales Associate
TeleTech Holdings
04.2015 - 04.2017
Seminars in Marketing And Business Management -
Online
Tourism And Travel Services Marketing Operations
Evolution Travel Academy
Bachelor of Arts - Fashion And Interior Design
Stephens College